Donor Engagement Manager

Food Bank of South Jersey • Full-time • Pennsauken Township, New Jersey, United States • 1d ago

About the Food Bank of South Jersey
The Food Bank of South Jersey believes that no one should go to bed hungry. Since 1985, it has served the children, families, and seniors of Burlington, Camden, Gloucester, and Salem counties by distributing safe and healthy food, providing nutrition education and cooking courses, and developing sustainable pathways for neighbors to improve their lives. A 501(c)(3) nonprofit organization and member of Feeding America, FBSJ distributed nearly 24 million meals in 2025, through direct distributions and its network of more than 200 partner agencies.

To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.

Position Summary

The Donor Engagement Manager serves as a primary relationship development and stewardship lead for the Food Sourcing department, working in partnership with Food Sourcing Coordinators, who manage day-to-day donor and sourcing activities within their respective channels and with the Sr Manager of Food Sourcing on donor strategy and operational alignment. This role is responsible for acquiring, developing, cultivating, and expanding food donor partnerships that support the Food Bank of South Jersey’s sourcing goals. Working closely with Food Sourcing, Operations, and cross-functional teams, the position ensures donor opportunities align with organizational priorities, operational capacity, and mission impact.
The role serves as an ambassador for Food Sourcing, representing FBSJ at community, industry, donor, and partner events while fostering relationships that strengthen the organization’s food sourcing network and mission impact.

Core Responsibilities

• Develop, cultivate, and expand relationships with existing, prospective, and lapsed food donors, industry partners, and community organizations.
• Contribute to and execute on donor acquisition, engagement, stewardship, recognition, retention, and reactivation strategies.
• Build relationships that support sustainable growth and diversification of the Food Sourcing network.
• Represent the Food Bank at donor, community, industry, and networking events.
• Collaborate with internal stakeholders to support successful implementation of donation programs and partnership initiatives.
• Maintain donor relationship management systems, records, and engagement tracking.
• Support the strategic goals of the Food Sourcing department.

Donor Relationship Management

• Establish and maintain a structured schedule of donor visits, meetings, stewardship activities, and relationship-building opportunities.
• Identify opportunities to increase donor participation, donation frequency, retention, and overall engagement.
• Coordinate donor appreciation, recognition, cultivation, and reactivation initiatives.
• Maintain accurate donor contact records, relationship histories, engagement plans, and pipeline activity.
• Conduct donor outreach and prospecting activities consistent with organizational priorities and operational capacity.
• Serve as a relationship resource and ambassador for food donors across the Food Sourcing portfolio.

Collaboration and Operational Alignment

• Provide relationship development and stewardship support to Food Sourcing Coordinators across retail, industry, food drive, and community donor channels, while respecting established channel responsibilities and day-to-day donor ownership.
• Work with both Food Sourcing Sr. Manger and Coordinators to identify donor growth, retention, and engagement opportunities and determine appropriate relationship strategies, follow-up, and support.
• Collaborate with Operations leadership and Food Sourcing team to evaluate and prioritize donation opportunities based on capacity, cost, mission impact, and organizational goals.
• Maintain regular communication with stakeholders regarding large-scale donations, special events, and strategic initiatives.
• Provide donor-related insights and recommendations during planning, sourcing, and operational meetings.
• Support the coordinated development of donor relationships across departments as organizational needs and sourcing priorities evolve.

Donor Education and Compliance

• Promote donor adherence to Feeding America standards, food safety requirements, and organizational policies through education, communication, and training.
• Conduct individual and group donor training sessions on donation guidelines, food safety standards, and operational procedures.
• Support the development of donor training materials and educational resources.

Community and Industry Engagement

• Participate in community events, trade associations, conferences, donor meetings, food drives, media opportunities, public speaking engagements, tours, and donor recognition activities.
• Identify and develop partnership opportunities that strengthen and diversify the Food Sourcing network.
• Collaborate with Communications, Development, Programs, and Community Engagement teams to maximize donor and partner engagement opportunities.

Reporting and Data Management

• Monitor donor activity, donation trends, performance metrics, and engagement outcomes to identify opportunities for relationship growth and follow-up.
• Maintain documentation and reporting consistent with organizational requirements.
• Assist with reports, presentations, and leadership communications as needed.

Leadership Capabilities

• Builds and maintains trusted relationships with donors, community leaders, and industry partners.
• Fosters teamwork and collaboration across departments and external stakeholders.
• Identifies opportunities for donor growth, process improvement, and partnership development.
• Communicates organizational priorities, donor impact, and mission outcomes effectively.
• Demonstrates sound judgment, initiative, problem-solving ability, and attention to detail.
• Represents FBSJ and the Food Sourcing department with professionalism, responsiveness, and a strong commitment to donor service and mission impact.

Qualifications

• Bachelor’s degree in business, marketing, supply chain, nonprofit management, or a related field, OR an equivalent combination of education and at least four (4) years of progressively responsible experience in the food industry (such as food retail, wholesale, manufacturing, distribution, or food banking/food sourcing) or other sales or relationship management experience, including non-donor-related experience.
• Minimum of three (3) years of experience in donor or account relationship management, business development, or food procurement/sourcing; experience working with food donors, retailers, manufacturers, or distributors strongly preferred.
• Working knowledge of food safety standards and donation handling requirements
• Proficiency with donor/customer relationship management databases (e.g., Salesforce) and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication, presentation, and negotiation skills, with the ability to represent the organization professionally to donors, partners, and the community.
• Strong organizational skills, with the ability to manage multiple relationships, priorities, and deadlines independently.
• Valid driver’s license with an acceptable driving record, and reliable transportation for local travel to donor sites, partner locations, and events throughout the four-county service area.
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends, to attend donor and community events.

Behavioral Competencies

Adaptability: adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.
Community/Client Focus: Makes the community and clients and their needs a primary focus of one’s actions; shows interest in and understanding the needs and expectations of internal and external customers (including team members); demonstrates the ability to understand, engage with, and meet the needs of the community or clients they serve.
Commitment to Encouraging a Supportive Environment: Actively embracing and fostering a workplace or organizational culture that values and respects the differences among individuals and strives to create an environment where everyone feels included, valued, and has a sense of belonging.
Decision Making: the ability to make sound, timely, and effective decisions. Is effective in the process of gathering relevant information, assessing options, and choosing the most appropriate course of action to achieve desired outcomes across various contexts.
Results Orientation: the ability to focus on achieving specific outcomes and goals. Setting clear objectives, efficiently planning and executing tasks, and measuring success based on tangible results. Demonstrating a commitment to delivering outcomes, meeting targets, and driving performance.

Technical Competencies

Strategic Relationship Building and Management (Existing and Developing)
Business Development
Knowledge Of Database Systems (Salesforce, Capital CRM, QuickBooks, etc.)
Compliance of Food Safety Standards
External Communication Skills (with partners and clients)
Stakeholder Management

The Food Bank of South Jersey believes in pay transparency and fostering an environment of fairness. The salary for this position is $70,000, commensurate with experience and qualifications.Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.

The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to creating an inclusive environment. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.