About the Role
Lead clinical operations for a digital health company providing personal training and nutrition coaching. You will own client outcomes and coach success, leading the team and building systems that support high-quality care and sustainable growth.
What You'll Do
Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.
Design incentives across coach compensation, client allocation, career progression, and recognition to encourage excellent care.
Improve coach quality through vetting, trial evaluation, and ongoing performance management.
Partner with clinical experts to turn care protocols into practical training, workflows, and quality reviews.
Lead the Head Coach and Coach Success team, including onboarding, individual support, community, and coach retention.
Partner with Product to design, test, and drive adoption of tools that improve care delivery.
Use data, experimentation, and AI to measure outcomes and continuously improve operations.
What We're Looking For
7 to 15 years of experience in clinical operations, strategy and operations, general management, or service delivery, with meaningful ownership of teams and results.
Experience owning the supply side of a marketplace or managing a provider, vendor, contractor, distributed, or frontline workforce.
A record of measurable improvements in retention, service quality, customer experience, or health outcomes.
Experience managing and developing managers, and shaping service delivery through incentives, training, or performance management.
Strong quantitative and financial modeling skills, including experience building compensation models for a two-sided marketplace.
Operational execution experience partnering with Product and Engineering, from launch through adoption and evaluation.
Experience with AI-first workflows and tools such as SQL, Excel or Google Sheets, and data modeling tools.
Background in digital health, virtual care, nutrition, fitness, wellness, or behavior change, or a demonstrated commitment to these fields.
US work authorization is required. Visa sponsorship is not available.
Compensation & Benefits
Base salary: $200,000 to $240,000 annually. Visa sponsorship is not available.
Location
On-site in New York, New York.
