Customer Service Representative

Holt's Cigar Company Inc • Full-time • Philadelphia, Pennsylvania, United States • $14 - $15 / hour • 19h ago

Description

Job Description

Holt’s Cigar Company is seeking a professional Customer Service Representative for our Call Center. Our company is known for providing the best customer service in the cigar business. Cigar lovers from around the world shop with us because of our product selection, prices, and the friendly service we provide. In addition to our retail shops and website, the Holt’s Call Center is where we build relationships with our customer base. We’re always on the lookout for smart and friendly individuals who are comfortable communicating on the phone and over email. If you’ve got strong communication skills and enjoy dealing with the public, we’d love to hear from you. Join a dynamic, family-owned company that’s been in business for over 120 years.

Full Time

Shift Hours: 11:30AM to 8:00PM. Some Saturdays Required.

Essential Responsibilities:

Assist consumers on the phone and over email
Possess a polite attitude and superior listening skills
Comfortable focusing your attention on the customer
Process customer orders received via phone, fax, and email
Respond to customer requests, order changes, and cancellations
Manage phone and online communication professionally and efficiently
Ability to upsell
Resolve issues with products and customer complaints by determining the cause
Find the best and most effective solutions to issues with products or services
Follow up with customers to make sure a satisfactory resolution was achieved
Maintain superior customer service standards
Willing to follow Call Center protocols at all times
Eager to assist other team members
Must possess a team-first mentality
Available Saturdays and hours of Call Center operation

Requirements

Qualifications:

Passion for premium cigars and a willingness to learn about our products is a major plus
Professional and outgoing personality
Ability to multi-task and prioritize responsibilities
Attention to detail
Superb organization skills
Willingness to learn on a continual basis
Punctual, polished, and responsible character
Superior work ethic