Program Administrator, Educator Preparation

Brookdale Community College • Full-time • Middletown Township, New Jersey, United States • 1d ago

Overview

The Program Administrator, Educator Preparation is responsible for the day-to-day administration, execution, candidate support, operational coordination, and data management functions of assigned educator preparation programs, including K-12 Subject Matter Specific, Career and Technical Education (CTE), Preschool through Grade 3 (P-3), Elementary Education (K-6), educator apprenticeship programs, pre-apprenticeship initiatives, professional development programs, and related educator workforce development activities. The Program Administrator serves as a primary resource for prospective and current candidates, supports program compliance and reporting activities, manages operational processes and data systems, and assists with the successful execution of educator preparation initiatives.

Responsibilities

Candidate Support and Student Services

Serve as the primary point of contact for prospective and current candidates via phone, email, virtual meetings, and in-person interactions.
Respond to inquiries regarding admissions, registration, certification requirements, course sequencing, program requirements, and College policies.
Guide candidates through application, admission, registration, and program completion processes.
Assist candidates with completion and submission of required documentation.
Monitor candidate progression and identify potential barriers to retention and completion.
Assist with resolution of student concerns and complaints and refer complex issues to the Director as appropriate.
Connect candidates with appropriate College resources and support services.
Ensure timely, accurate, and professional communication throughout the student lifecycle.
Monitor candidate satisfaction trends and recommend service improvements.

Program Operations and Implementation

Coordinate day-to-day operations of assigned educator preparation programs under the direction of the Director and Program Manager.
Execute program activities and operational processes in alignment with strategic and operational plans established by the Director and Program Manager.
Coordinate course scheduling logistics, registration processes, and enrollment tracking activities.
Maintain course rosters and candidate records.
Support onboarding activities, orientations, information sessions, and program events.
Assist with apprenticeship and pre-apprenticeship participant tracking and documentation requirements.
Coordinate faculty support activities, classroom logistics, and program communications.
Monitor program processes and identify opportunities for operational improvement.

Data Management, Watermark Administration, and Reporting

Serve as the primary administrator for Watermark and related assessment and reporting systems.
Maintain accurate candidate records and documentation in Watermark, Recruit, Colleague, Canvas, and other College systems.
Manage assessment data, field experience documentation, candidate progression records, and program completion records.
Support accreditation, program review, grant reporting, and compliance reporting activities.
Coordinate deployment and collection of candidate, completer, employer, mentor, and partner surveys.
Track candidate outcomes, enrollment, retention, completion, certification attainment, and related metrics.
Generate reports, dashboards, and data summaries for leadership review.
Ensure data integrity, accuracy, and compliance with institutional requirements.

Compliance and Administrative Coordination

Maintain program compliance files and documentation.
Support compliance with NJDOE, accreditation, grant, apprenticeship, and College requirements.
Monitor reporting deadlines and documentation requirements.
Assist with preparation of reports, correspondence, presentations, and operational materials.
Track regulatory updates and assist with implementation of compliance-related procedures.
Maintain audit-ready records and documentation.
Coordinate collection and organization of supporting documentation for accreditation and program review activities.

Marketing, Outreach, and Community Engagement Support

Manage inquiry-to-enrollment communications and follow-up activities.
Track lead sources, inquiry trends, conversion rates, and enrollment pipeline activity.
Coordinate logistics and administrative support for information sessions, recruitment events, job fairs, outreach activities, and marketing initiatives developed by program leadership.
Support development and distribution of marketing and recruitment materials.
Assist with social media outreach and community engagement activities as assigned.
Represent the College with community partners and external stakeholders as assigned.
Maintain positive relationships with candidates, school districts, employers, and community organizations.

Leadership and Administrative Responsibilities

Participate in College committees, special projects, and workforce development initiatives as assigned.
Provide functional support and training to staff, hourly employees, and part-time personnel as needed.
Perform other duties and responsibilities as assigned.

Qualifications

Education

Bachelor's degree in Education, Business Administration, Public Administration, Human Services, Workforce Development, or a related field; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Experience

Three years of related experience in program administration, student services, workforce development, education, training, or a related field.

Knowledge, Skills, and Abilities

Strong customer service, communication, and interpersonal skills.
Ability to work effectively with diverse student populations and community partners.
Knowledge of educational program administration, student services, or workforce development practices.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Ability to maintain confidential records and information.
Experience working with databases, reporting systems, and educational technology platforms.
Ability to analyze data and prepare reports.
Proficiency in Microsoft Office applications and ability to learn specialized software systems.
Knowledge of Watermark, Canvas, Recruit, Colleague, or similar educational systems preferred.

Preferred Qualifications & Special Considerations:

Knowledge of Monmouth County and its communities.
Ability to travel locally as needed.

Special Instructions to Applicants:

A review of applications will be ongoing until the position is filled. Submission of application materials by Friday, November 20th, 2026, is preferred to ensure full consideration.