Why Singer?
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.
We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
Why You'll Love Working Here:
- Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
- Collaborative Spirit: Be part of a supportive and dynamic team environment.
- Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
- Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
OVERVIEW
Singer Equipment is seeking a Sales Support Associate to join our growing team! The Sales Support Associate will provide administrative and operational support to account managers and customers by managing order processing, account setup, customer inquiries, and issue resolution. This role works closely with internal departments, sales teams, and vendors to ensure accuracy, timely follow-through, and consistent, high-quality customer experience.
ESSENTIAL FUNCTIONS
Order Processing & Management
- Order Entry: Accurately enter, review, and manage customer orders in Prelude, ensuring order details are complete and correct.
- Expediting & Follow-Through: Expedite urgent orders and proactively monitor pending or delayed shipments, communicating updates and addressing issues as needed.
- Shipment Coordination: Coordinate with warehouse personnel to ensure shipment readiness, obtain and communicate relevant shipping documentation (BOLs, pick tickets, invoices, and pallet photos), and schedule opening order deliveries and equipment white-glove services, including set-in-place delivery and removal of existing equipment.
- Inventory Resolution: Identify and resolve inventory-related issues, including backorders, shortages, and missing items, in coordination with the appropriate internal teams.
Customer Account Support
- Account Maintenance: Create, update, and maintain customer account and ship-to information, ensuring records are accurate and up to date.
- New Account Setup: Coordinate new account onboarding, including obtaining credit applications, collecting required documentation, and working with internal departments to facilitate account setup.
- Account Documentation: Request and obtain invoices, payment information, and other account-related documentation to support account accuracy and timely resolution of customer inquiries.
- Customer Communication: Respond promptly to customer calls and emails, providing accurate information, addressing inquiries, and taking ownership of issues through resolution.
Pricing, Quotes & Product Support
- Quote Management: Create, enter, and manage customer quotes in AutoQuotes (AQ), ensuring pricing, product details, and quote information are accurate.
- Pricing Coordination: Coordinate special net pricing requests with vendors and buyers, ensuring pricing is confirmed and accurately reflected in customer quotes and orders.
- Product Research: Research product options and identify solutions that meet customer needs in collaboration with vendor representatives and Tabletop Specialists.
Returns, Credits & Warranty Claims
- Credit Requests: Submit, monitor, and follow up on credit requests for damaged, defective, or returned products, ensuring timely resolution.
- Returns Management: Coordinate and manage the return process for smallwares, tabletop, and equipment, including obtaining return authorizations (RAs), completing Cognito forms, arranging product pickups, and following through to credit resolution.
- Warranty/Service Coordination: Submit warranty service requests to ensure timely service and issue resolution.
Communication & Workload Management
- Responsiveness: Maintain consistent availability and timely responses to assigned sales representatives and customers throughout the workday.
- Workload Prioritization: Manage competing priorities, deadlines, and customer commitments effectively.
- Teamwork & Collaboration: Work collaboratively with team members on shared assignments, larger projects, quotes, and customer requests. Communicate workload constraints and seek or provide assistance when needed to ensure timely follow-through.
- Process Compliance: Follow established company procedures, service standards, and department expectations.
MINIMUM QUALIFICATIONS
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Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams, with the ability to learn and effectively use company systems, order processing platforms (Prelude), and HubSpot.
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Strong written and verbal communication, organizational skills, and attention to detail.
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Ability to manage multiple assignments, prioritize competing deadlines, exercise sound judgment, solve problems, and work independently in a collaborative, fast-paced team environment.
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
