Robertson, Anschutz, Schneid, Crane & Partners, PLLC (RAS)
Location: Fairfield, New Jersey
Position Type: Full-Time | Onsite
Experience Level: Entry-Level to Junior
Pay Range: $19-23/hr
Position Overview
Robertson, Anschutz, Schneid, Crane & Partners, PLLC (RAS), a law firm specializing in creditors' rights, foreclosure, bankruptcy, and mortgage default servicing, is seeking a dependable, motivated IT Support Specialist / Help Desk Technician to provide onsite technical support for our Fairfield, New Jersey office.
This position is ideal for someone beginning their IT career or someone with a few years of hands-on technical support experience who enjoys troubleshooting problems, helping employees, and keeping office technology running smoothly.
The individual will serve as the primary onsite IT contact for the Fairfield office, handling day-to-day technical issues, help desk requests, equipment setup, and general IT support. More complex technical matters will be coordinated with the firm's IT department.
We are looking for someone who is technically capable, patient, organized, and comfortable working directly with employees at all levels.
Key Responsibilities
- Serve as the primary onsite IT support contact for employees in the Fairfield office.
- Respond to help desk requests and troubleshoot routine hardware, software, and connectivity issues.
- Set up, configure, maintain, and troubleshoot desktop computers, laptops, monitors, docking stations, and peripheral devices.
- Install and troubleshoot printers, scanners, copiers, and other office equipment.
- Assist employees with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Troubleshoot basic network, internet, Wi-Fi, and remote connectivity issues.
- Assist with employee onboarding and departures, including workstation setup, equipment distribution, and account access coordination.
- Provide basic support for user accounts, passwords, multifactor authentication, and access permissions in accordance with firm policies.
- Assist with legal case management systems, electronic filing applications, document management systems, and other software used by the firm.
- Coordinate with the firm's IT department and outside vendors when issues require additional technical assistance.
- Maintain an inventory of computer equipment and coordinate equipment replacements and upgrades.
- Assist with routine software installations, system updates, and preventive maintenance.
- Document technical issues, solutions, and outstanding help desk requests.
- Provide basic technical assistance for conference room equipment, video meetings, and employee workstations.
- Identify recurring technical problems and recommend practical solutions.
Qualifications
- Approximately 0–3 years of IT support, help desk, desktop support, or related technical experience.
- Working knowledge of Windows operating systems and Microsoft 365 applications.
- Basic understanding of computer hardware, software installation, printers, and network connectivity.
- Ability to diagnose and resolve common technical problems.
- Strong communication skills and a customer-service-oriented attitude.
- Ability to explain technical issues clearly to employees with varying levels of computer knowledge.
- Good organizational skills and the ability to prioritize multiple support requests.
- Ability to work independently while recognizing when an issue needs to be escalated.
- Dependable, professional, and comfortable working in a busy office environment.
Preferred but Not Required
- Associate degree or technical certification in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or similar certification.
- Experience with Microsoft 365 administration, Active Directory, or basic user account management.
- Previous experience working in a law firm or other professional office.
- Familiarity with legal software, document management systems, or electronic filing platforms.
- Experience supporting employees working remotely or in a hybrid environment.
What We're Looking For
We are not looking for someone to redesign our network or manage the firm's entire IT infrastructure.
We need someone who can take ownership of the everyday technical needs of our Fairfield office, whether that means troubleshooting a computer that won't start, setting up a workstation for a new employee, resolving a printer issue, or assisting someone who cannot access a program.
The right person will be approachable, responsive, willing to learn, and capable of resolving routine issues without requiring constant supervision.
Most importantly, we want someone who understands that when technology isn't working, employees cannot do their jobs, and getting them back up and running is the priority.
About RAS
Robertson, Anschutz, Schneid, Crane & Partners, PLLC is a creditors' rights law firm representing mortgage lenders, servicers, and financial institutions. Our practice includes foreclosure, bankruptcy, litigation, evictions, and related default servicing matters.
We offer an opportunity to gain practical IT experience in a professional environment while working with an established IT department and supporting the technology needs of a busy law office.
To Apply: Please submit your résumé outlining your technical skills, relevant experience, and any IT certifications.
RAS is an Equal Opportunity Employer.
