Job Description
As a Product Solutions Manager in the Employee Experience team, you will act as a bridge between our customers and Product teams, developing a deep understanding of recruiter, hiring manager, candidate, and operational needs and translating those insights into effective solutions and actionable product feedback. Rather than owning a single product roadmap, you will work across a portfolio of Attraction, Recruiting & Onboarding products and capabilities to solve business problems. You will assess existing capabilities, identify opportunities to improve how they are configured or utilized, and bring together vendor, internally developed, integration, data, workflow, and AI capabilities to deliver optimal solutions.
As a subject matter expert, you will provide guidance on how capabilities can best be applied, identify gaps and opportunities, drive adoption, support implementation and change readiness, and ensure critical customer feedback is communicated to Product teams to influence strategic roadmaps and future investment.
Job responsibilities
- Leads solutioning and adoption of existing and emerging Talent Acquisition products and capabilities, defining and configuring solutions that address customer needs, business objectives, and operational challenges.
- Serves as a subject matter expert across a defined portfolio of Talent Acquisition products and capabilities, maintaining a deep understanding of customer needs, end-to-end recruiting processes, technology capabilities, industry trends, and emerging solutions.
- Engages directly with recruiters, hiring managers, candidates, Talent Acquisition operations, and business stakeholders to understand pain points, identify root causes, and develop solutions that improve the recruiting experience and business outcomes.
- Assesses business needs against existing product capabilities first, identifying opportunities to solve problems through configuration, adoption, integration, workflow changes, automation, or process improvements before recommending new product development.
- Defines and configures solutions that may span multiple products, platforms, vendors, APIs, integrations, workflows, data sources, and AI capabilities, ensuring the overall solution works effectively across the end-to-end customer journey.
- Partners closely with Product teams to communicate customer needs, emerging themes, capability gaps, and critical feedback that can inform product strategy, roadmaps, and prioritization.
- Supports the evaluation and introduction of new and upcoming capabilities, determining how they can be applied to Talent Acquisition use cases and developing recommendations for adoption and implementation.
- Provides solution expertise for vendor and internally developed capabilities, helping evaluate product functionality, identify gaps, establish appropriate configurations, and maximize the value of existing technology investments.
- Identifies opportunities to apply AI, automation, personalization, matching, recommendation, and decision-support capabilities to improve recruiter, hiring manager, candidate, and operational experiences.
- Drives solution adoption and readiness, partnering with change, communications, training, operations, and business teams to ensure customers understand new capabilities and can use them effectively.
- Builds strong relationships across a highly matrixed organization and influences without direct authority to align stakeholders and move complex solutions from problem identification through implementation and adoption.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product solutions, product management, technology solutions, consulting, business analysis, HR technology, or another relevant domain.
- Demonstrated experience solving complex business and customer problems across multiple teams and a portfolio or cluster of products and capabilities.
- Experience engaging directly with customers and stakeholders to understand business problems, challenge assumptions, define requirements, and translate needs into actionable solutions.
- Demonstrated ability to modify, configure, or combine existing capabilities to address complex customer needs, rather than relying solely on development of new functionality.
- Experience evaluating customer needs against existing capabilities and determining the appropriate solution across product configuration, technology, process, workflow, data, integration, and operating-model options.
- Strong understanding of software-as-a-service (SaaS) platforms and enterprise technology solutions, with the ability to quickly build expertise across a complex portfolio of products and capabilities.
- Working knowledge of APIs, integrations, cloud-based solutions, data flows, and workflow technologies, with the ability to engage effectively with technical teams without serving as the solution architect.
- Experience working with vendor and internally developed solutions, including evaluating capabilities, identifying gaps, supporting implementations, and driving adoption.
- Strong analytical and problem-solving skills with experience using customer feedback, operational data, incidents, adoption measures, and other insights to develop solution recommendations.
- Demonstrated ability to communicate complex business and technical concepts clearly to technical, non-technical, and executive audiences.
- Excellent collaboration and influencing skills, with demonstrated experience working in a highly matrixed and complex organization.
Preferred qualifications, capabilities, and skills
- Experience in recruiting technology, HR technology, or enterprise HR solutions.
- Experience with Oracle Recruiting Cloud or comparable enterprise recruiting and applicant-tracking platforms.
- Experience supporting solutions spanning the candidate, recruiter, and hiring manager journeys, including requisition management, candidate management, hiring, offers, screening, interviewing, and onboarding integrations.
- Experience supporting or implementing AI-enabled solutions, including talent matching, recommendations, resume review, skills intelligence, personalization, automation, or decision support.
- Experience with enterprise SaaS vendors and the ability to distinguish between issues that should be addressed through configuration, process, integration, vendor capability, or new product development.
- Experience operating in a regulated environment and partnering with Risk, Controls, Privacy, Compliance, Legal, Cybersecurity, or Audit stakeholders.
- Bachelor's degree or equivalent experience in business, technology, human resources, product management, or a related discipline; advanced degree preferred.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
