Front Desk Manager

The Benjamin Royal Sonesta New York, NY • Full-time • New York, New York, United States • 2d ago

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

What you’ll be doing

Job Description Summary

Job Description

Act independently as MOD, covering morning and evening shifts.
Supervise all front office staff including front desk, communications, uniform services and concierge.
Offer MOD support to other unsupervised departments as needed.
Act as Travel pass champion.
Distribute minutes and conduct Manager’s Meeting.
Oversee VIP arrivals.
Perform VIP Escorts.
Act as Lobby Ambassador
Track and follow up on in-house guest challenges.
Resolve guest related issues.
Liaison with other departments to ensure guest satisfaction.
Assist with post-stay guest follow up.
Perform Property rounds.
Act as Front Office representative during Pre-Cons.
Monitor and coordinate concierge requests.
Provide site tours of the hotel.

Deliver Passionate & Engaging Service to our Guests.

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile.
- Use eye and ear contact and guest’s name.
- Establish/anticipate needs.
- Solve and own all requests/complaints.
- Thank everyone.

Build solid relationship with your Colleagues.

Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

#LI-JL1

Anticipated Pay Range & Additional Job Information

Hourly wage $30-$33

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Disability

Hospital Indemnity, Critical Illness & Accident Insurance

Educational Assistance

Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

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