Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
- Impact - The work you do here matters to millions.
- Growth - Philadelphia is growing, why not grow with it?
- Diversity & Inclusion - Find a career in a place where everyone belongs.
- Benefits - We care about your well-being.
Agency Description
The Department of Revenue’s mission is timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges. The Department of Revenue Water Revenue Division provides all billing and collection functions for water and sewer charges. The collection efforts ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue Water Revenue Bureau is seeking a Systems Training Manager to support the customer information system (CIS) modernization effort.
Job Description
Position Summary
The Systems Training Manager serves as the lead for all business training activities supporting the implementation of the new Customer Information System (CIS), a multi-year transformation that will modernize critical business processes across the Department of Revenue Water Revenue Bureau and Philadelphia Water Department. Working under the direction of the Executive Project Director, this position is responsible for developing and executing the City's training strategy to prepare employees for new business processes and technology. In partnership with the Change Manager, Project Team, Subject Matter Experts (SMEs), and the implementation vendor, the Systems Training Manager will ensure the workforce is prepared for successful system adoption, minimize operational disruption during deployment, and support long-term proficiency in the City's future-state operating model.
Essential Functions
Training Strategy & Planning
Under the direction of the Executive Project Director, lead the development, execution, and ongoing management of the training strategy throughout the CIS implementation lifecycle
Develop and maintain the training plan, schedule, milestones, resource requirements, and training calendar
Coordinate training activities with the Executive Project Director, Change Manager, Project Team, business stakeholders, and the implementation vendor
Identify training risks, dependencies, and readiness activities, recommending mitigation strategies as needed
Training Development
Partner with various subject matter experts (SMEs) and the implementation vendor to develop role-based training materials, participant guides, instructor guides, job aids, quick reference guides, and other learning resources
Coordinate updates to training materials throughout system design, configuration, testing, and deployment
Training Delivery
Manage training logistics, including scheduling, classroom coordination, attendance tracking, training communications, and training environment readiness
Assessment & Readiness
Develop and administer training assessments to evaluate user proficiency and operational readiness
Monitor training participation, completion rates, assessment results, and readiness metrics
Identify knowledge gaps and coordinate supplemental training, coaching, and refresher sessions
Partner with the Change Manager to ensure training supports organizational readiness, user adoption, and successful transition to future-state business processes
Prepare readiness reports and recommendations for project leadership
Lead end-user training activities during the months leading up to deployment to maximize knowledge retention and operational readiness
Coordinate just-in-time training activities immediately prior to go-live
Work with the implementation vendor to plan and coordinate post-go-live refresher training and onboarding materials for new employees
Evaluate training effectiveness after implementation and recommend continuous improvements to support long-term operational proficiency
Go-Live & Post Go-Live Support
Competencies, Knowledge, Skills and Abilities
Knowledge of
Skills in
Ability to
Qualifications
Required
Bachelor's degree in Education, Organizational Development, Human Resources, Business Administration, Information Systems, Communications, or a related field
Preferred
Experience supporting Customer Information System (CIS), ERP, CRM, billing, financial, or other enterprise software implementations
Professional certification in Learning & Development, Instructional Design, Change Management, or Project Management
Additional Information
TO APPLY: Interested candidates must submit a cover letter and resume.
Salary Range: $70,000 - $85,000
Discover the Perks of Being a City of Philadelphia Employee:
- Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
- Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
Minimum Education Required: College degree Compensation: USD
70000 - USD
85000 - yearly
