Customer Service Representative

Work directly for an international manufacturer providing electronic products in the building industry

Summary - Customer Service Representative

Job Duties:

-Manually process purchase orders in an ERP system
-Gather shipment details and update customers as required.
-Respond to general customer inquiries within our CRM(Salesforce); escalate to appropriate team members when necessary.
-Answer incoming phone calls promptly and professionally.
-Process Return/Refund requests in an ERP and Logistics system (UPS/FedEx)
-Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.
-Creating visibility, and transparent communication internally and to customers with CRM (Salesforce).
-Communicate regularly with the Customer Service Manager to provide updates on workload, scheduling, and any pertinent data which may affect regular business.
-Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams.

Requirements:

-SAP and order entry experience is a MUST
-Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking.
-Excellent written and communication skills, with ability to communicate to all levels of the organization.
-Exceptional organizational skills with ability to prioritize, work with competing deadlines, and ability to adapt to change.
-Proven experience with problem solving skills to deliver highest level of service excellence.
-Ability to work both independently and as part of a best-in-class team.
-Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment
-Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty

Salary Range - 55-60k

Synerfac Technical Staffing
Rachel Burke
rburke@synerfac.com
732-271-9333