Customer Service Representative

About the Role:

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and operational efficiency within the transportation and warehousing industry. This position involves managing customer inquiries, processing purchase orders, and coordinating dispatching activities to ensure timely delivery of goods. The representative will also be responsible for resolving any issues that arise during the order fulfillment process, thereby enhancing the overall customer experience. Additionally, the role requires maintaining accurate records and documentation related to warehousing and event management. Ultimately, the Customer Service Representative serves as the vital link between the company and its customers, ensuring that all service expectations are met or exceeded.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Familiarity with Microsoft Office products and basic computer skills.

Preferred Qualifications:

• Experience in the transportation and warehousing industry.
• Knowledge of dispatching and event management processes.
• Proficiency in using warehousing management software.

Responsibilities:

• Handle customer inquiries and provide timely responses to ensure high levels of customer satisfaction.
• Process purchase orders and coordinate with the dispatch team to facilitate efficient delivery of products.
• Manage and maintain accurate records of inventory and warehousing activities.
• Resolve customer issues and complaints effectively, ensuring a positive resolution.
• Assist in the planning and execution of events related to product promotions and customer engagement.

Skills:

The required skills such as problem resolution and dispatching are essential for addressing customer inquiries and ensuring timely deliveries. Proficiency in Microsoft Office products is utilized daily for creating reports, managing schedules, and communicating with team members. Knowledge of purchase orders and warehousing processes aids in maintaining accurate inventory records and facilitating smooth operations. Event management skills are beneficial for organizing promotional activities that enhance customer engagement. Overall, these skills contribute to a collaborative work environment where customer satisfaction is prioritized.