Main Purpose of the Role:

Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers’ requests, and manage back office related activities

Main Tasks:

 Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.

 Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)

 Prepare and send approved proposals and contracts

 Support Account Owner in Sales Targets and Booking Forecast processes

 Prepare materials for weekly meetings with Sales Director and the sales team

 Develop relationships with relevant contacts from the customer side

 Assist in solving and follow-up on customer issues and complaints

 Provide customers with administrative information on their account

 Forward and follow-up telephone and email inquiries to other departments within ZIM

 Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.

 Schedule meetings with existing and potential customers and occasionally join them

 Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly

 Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.

 Identify and reach out to existing customers and prospects when new services / promotions are relevant

 Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)

Salary Range: $65,000 - $75,000

Requirements

• Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage

• Minimum 2 years of proven experience in sales or marketing position

• Working experience in a local FFW / global company / shipping industry - Advantage

• Proficient in MS Office, Excel in particular

• Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)

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