Sales & Customer Support Administrator

Job Title: Sales & Customer Support Administrator
Position Type: Temp to FTE
FLSA Status: Non-Exempt
Work Environment: Onsite
Hourly: $25 - $30

Company Overview

Astor Chocolate is a 4th generation privately held, family-owned company and has been a leading purveyor of chocolate for over 90 years with our core strengths being innovation, creativity, and dedication to creating premium products. The company services multiple industries ranging from Hospitality, Travel Retail, Food Service, ASI, and Gourmet specialty retailers. Astor, with our energetic team atmosphere, believes the success of our growth is our strong commitment to developing our employees' potential. We are committed to building the company with talented and motivated individuals who will uphold our mission of being a market leader by innovating and servicing our customers with extreme dedication.

Position Summary

The Sales & Customer Support Administrator provides administrative support to the sales and commercial teams, including customer documentation, pricing, reporting, spreadsheets, project requests, and customer-related activities. This role contributes to the efficient and accurate execution of day-to-day sales and customer support activities. The ideal candidate will demonstrate strong organization, attention to detail, accuracy, and follow-through.

Essential Functions

Maintain customer price sheets and assist with price increases, tariffs, and related updates.
Prepare and format reports, forecasts, presentations, spreadsheets, and customer information.
Maintain customer portals, catalogs, email lists, and product documentation, including new item forms and certifications.
Provide administrative support for customer credit projects and ongoing account maintenance.
Maintain inventory information and related spreadsheets.
Enter and submit project-related forms and requests, including ICBMs, CWRs, and PDRFs.
Assist with samples, materials, and logistics for trade shows and customer visits.
Coordinate travel arrangements and assist with expense reporting.
Maintain accurate records and follow up on outstanding requests and paperwork.
Provide general administrative support to the sales and commercial teams as needed.

Required Qualifications

Minimum Education: Bachelor’s degree from an accredited college or university.

Minimum Experience: 1–3 years of administrative, sales support, customer service, or related experience preferred.

Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
Strong attention to detail and organizational skills.
Ability to manage spreadsheets, data, paperwork, and multiple deadlines accurately.
Strong written and verbal communication skills.
Ability to prioritize tasks and meet deadlines.
Ability to learn new systems and customer portals quickly.
Ability to work independently and as part of a team.

Preferred Qualifications

Experience supporting a sales, customer service, or commercial team.
Experience with customer portals, product documentation, or account administration.
Experience in food, consumer products, manufacturing, or a related industry.
Familiarity with Adobe Creative Suite is a plus.

Compensation & Benefits

We offer a competitive compensation package including:

Medical, Dental, Vision Insurance
401(k) with company match
Paid Time Off (PTO) & Paid Holidays
Life and Disability Insurance
Employee Assistance Program (EAP)
Professional Development Opportunities

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Sales & Customer Support Administrator