Benefits:

401(k)
Bonus based on performance
Health insurance

About Us

We're a locally owned and operated franchise of The UPS Store — a full-service retail center offering shipping, printing, mailbox, notary, and small-business services. We're looking for a hands-on, sales-minded Center Manager to lead our team, take ownership of daily operations, and deliver the friendly, reliable service our customers count on.

Position Summary

The Center Manager runs the day-to-day operation of the store: leading and scheduling staff, driving sales and revenue goals, ensuring an outstanding customer experience, and keeping the center organized, compliant, and profitable. This is a leadership role for someone who thrives in a fast-paced retail environment and wants ownership of results.

Key Responsibilities

Oversee all daily center operations and open/close procedures
Hire, train, schedule, and coach a team of retail associates
Drive sales, meet revenue and profit targets, and identify growth opportunities
Deliver exceptional customer service and resolve escalated issues
Manage shipping services (UPS, freight, international) and packing standards
Oversee print and finishing services, mailbox rentals, notary, and fingerprinting where offered
Handle cash management, daily deposits, and end-of-day reconciliation
Maintain inventory, place supply orders, and control costs
Monitor store metrics and P&L; report results to the owner
Execute local marketing and community outreach to grow the customer base
Keep the center clean, well-merchandised, and compliant with brand and safety standards

Qualifications (Required)

2+ years of retail or customer-service management experience
Proven leadership: hiring, training, scheduling, and motivating a team
Strong sales orientation and comfort meeting goals
Excellent communication and problem-solving skills
Proficiency with POS systems and general computer/office software
Ability to lift up to [50] lbs and stand for extended periods
High school diploma or equivalent (associate's or bachelor's a plus)

Preferred (Nice to Have)

Experience in shipping, printing, or a franchise retail environment
Active notary commission (or willingness to obtain)
Familiarity with The UPS Store systems and services
Bilingual [language] a plus

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UPS STORE Manager