Customer Service Representative

About Sturdy Savings Bank

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education and teammate volunteerism.

At Sturdy Savings Bank, we believe our success begins with our team. We are proud to cultivate a supportive and inclusive workplace where collaboration and professional growth thrive. Our employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. Join us and become part of a company that values your skills, encourages your aspirations, and is committed to making a difference for our customers, communities, and employees.

Summary:

Under general supervision, performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit; assists customers with loan consultations, completing loan applications and closing specified consumer loans; handling transactions and answering questions concerning services provided by the Bank from customers and branch staff. Cross sells Bank products and services to retain and enhance existing customer relationships. Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence. Operates a teller window whenever necessary to provide service to our customers.

Education, Skills and Experience Required:

A high school diploma or equivalent.
Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available.
The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
A thorough knowledge of available accounts and services offered.
Proficient in the Teller and CSR applications.

Benefits (based on eligibility):

Healthcare (with Health Reimbursement Account feature) includes cost-sharing
Paid Group Term Life Insurance, EAP & Long-Term Disability
Optional Dental, Vision, and Employee/Dependent Life Insurance
Bonus program
Tuition Reimbursement
401(k) Retirement Savings Plan with match

Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1)

10 – 25 Vacation Days per year depending on career level and years of service.
Free banking products and services, and Employee Loan Program

Background Check

Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate’s knowledge, skills, depth of work experience, certifications, and location.

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Customer Service Representative