Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

Prepare rooms for cleaning
Make beds
Dust rooms and furniture
Replenish guestroom and bathroom supplies
Clean the bathroom
Clean the closet
Vacuum and rack the carpet
Check and secure the rooms
Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
Ensure public areas, such as hallways, are cleaned and orderly
Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
Ability to work independently and with a team
Manage guest calls, requests, & complaints in the area assigned to them
Additional tasks may be assigned at any given time

Requirements

Qualifications:

A secondary school diploma is preferred
Previous hotel-related experience desired
Experience using industrial cleaning equipment and products a plus
Professional attitude is required

Benefits:

Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Hotel Housekeeper/Room Attendant