Northstar Travel Group is the largest and most trusted B2B travel media and information company in the world. At Northstar, our mission is to be the leading global provider of trusted information and experiences for the audiences that drive the travel industry, while delivering innovative and high-performing marketing solutions to the businesses seeking to engage them.

We are seeking a creative, strategic, and collaborative Social Media & Marketing Manager to join our team. In this role, you will lead social media strategy, paid and organic campaign execution, and community management across all Retail Group brand and event channels.

You will serve as the subject matter expert for both organic content and paid social media, partnering closely with event marketing and Retail Group marketing teams to build brand awareness, drive audience engagement, generate leads, and increase event registrations. You'll oversee paid social budgets, performance analytics, and ROI reporting while playing a key role in the Social Ambassador Program, managing influencer and creator recruitment, contracting, campaign execution, and payments in collaboration with the Marketing Director.

In addition, you will support event and brand marketing initiatives through integrated omni-channel campaigns, onsite activations, and client marketing programs, helping to deliver a consistent and impactful brand experience across all touchpoints.

This role will split their time between our Rutherford, New Jersey or New York City office (2 days) and working remote (3 days). Flexibility is provided.

What You’ll Do:

Lead the development and execution of social media strategy across organic and paid channels
Plan, execute, and optimize paid social campaigns across Meta, LinkedIn, and TikTok, including audience targeting, budget allocation, and bid strategy
Create, curate, and execute organic posts across Instagram, X, LinkedIn, TikTok, and Facebook
Monitor social channels for trends, conversations, and brand mentions; engage with followers and build community. Answer DMs, inMail and Facebook messages on brand and event channels
Plan, recruit for, and manage communications for Social Ambassador Programs, working with the Marketing Director
Attend events and Social Ambassador FAMs onsite to manage social posting and liaise with clients
Track and report ROI and ROAS across paid and organic campaigns; adjust strategy based on performance
Schedule and publish posts using social media management tools
Manage procurement, contracting, and payment for Social Creators
Create social media strategy and materials for FAM participants, including paid amplification for clients following FAMs
Collect materials from and communicate directly with clients to execute sponsored social programs
Stay current on platform trends and best practices; recommend platform fit against brand goals
Build and manage private Facebook groups for event attendees to create engagement, gather success stories, and answer questions
Create materials and use software to help attendees, speakers and exhibitors promote attendance at events
Travel up to 25% of the time, both domestically and internationally, including approximately one trip per month lasting up to one week and occasional weekend travel

Must-Haves: The Essentials for Success:

4-5 years of experience managing social media for a brand, business, agency, or media company, including hands-on execution of paid social campaigns
Demonstrated expertise in developing and executing both organic social media strategies and paid social campaigns
Hands-on experience with Meta Ads Manager, LinkedIn Campaign Manager, and TikTok Ads Manager
Proficiency in audience targeting, campaign optimization, social media analytics, and ROI/ROAS reporting
Experience managing paid media budgets, external vendors, influencers, or creator partnerships
Strong understanding of social media platforms, trends, and best practices
Proficiency with Microsoft Office, Google Workspace, and social media management tools
Strong graphic design and visual storytelling skills
Exceptional writing, editing, proofreading, grammar, and communication skills
Creative, strategic, and data-driven mindset with strong attention to detail
Superior project management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent interpersonal, collaboration, and client service skills

Bonus Skills: Stand Out From the Crowd

Experience in the travel, hospitality, events, or media industry
Experience with Sprout Social
Experience managing influencer, ambassador, or creator marketing programs
Knowledge of social media advertising attribution and performance measurement

To Join Our Team:

Northstar Travel Group is a great place to work, learn and grow. We seek impressive individuals to contribute fresh ideas and strengthen our team in all departments and specialties. We welcome creativity, dedication, drive and passion and offer a fast-paced and fun environment, opportunity and work/life balance. Click here to view our Careers page.

Benefits:

We offer a wide variety of benefit plans, programs, and perks to ensure that our employees can choose the options right for them. Northstar contributes heavily toward insurance plan premiums, and we provide a generous paid time off package. Our offerings are extensive, covering a wide range including a variety of health and dental plans, company-paid life insurance, 401k, and summer Fridays, to name just a few. The annual base salary range for this role is $80,000-$85,000 and is commensurate with experience.

Growth Opportunities:

From educational training and mentorship programs to industry conferences and events, Northstar Travel Group employees have a wide variety of opportunities for career growth and advancement. Traveling through career paths enables employees to achieve a fulfilling and rewarding career.

Diversity & Inclusion:

At Northstar, we believe that our workforce should reflect the vast diversity of the cultures and communities that are experienced through travel. We know that our greatest strengths come from the people who make up our team, and we are committed to building and sustaining a diverse, inclusive, accessible and equitable culture and workplace. Our work is far from over – we continuously push to be better. We understand that diverse voices, points of view and contributions are at the heart of Northstar’s success and impact.

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Social Media and Marketing Manager