Description

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.

The position ensures reliable, secure day-to-day IT operations.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

INTERNAL IT OPERATIONS

Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
Manage user lifecycle (onboarding/offboarding, permissions, account administration).
Deploy and support laptops, desktops, mobile devices, and peripherals.
Perform patching, upgrades, refresh cycles, and routine system maintenance.
Monitor system performance, security, and backups.
Maintain accurate documentation of configurations and procedures.
Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

Serve as primary internal IT support resource (Tier 1–3).
Manage ticket intake, resolution, documentation, and escalation.
Provide professional support to employees at all levels.
Identify and reduce recurring technical issues.
Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

Stable and secure internal IT environment
Timely issue resolution and high employee satisfaction
Reduction in recurring support issues
Successful rollout and adoption of new technologies
Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

Adhere to departmental policies for reporting and managing requests and change control
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required

Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

Microsoft Windows Server
Microsoft Active Directory (AD, DNS, Group Policy)
Microsoft 365 & Exchange
Microsoft Intune
Windows Desktop OS
VPN and remote access solutions
Endpoint security platforms
Backup and disaster recovery systems
Wi-Fi and LAN networking fundamentals
HP and Dell hardware environments
Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

Strong technical troubleshooting skills
Organized and process-oriented
Clear communicator
Strategic thinker with hands-on execution ability
Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

3–5+ years of progressive IT experience
Strong systems administration background
Experience supporting Microsoft 365 and Windows environments
Experience implementing or evaluating new technologies preferred
Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

Primarily office-based work using standard computer equipment
Ability to remain calm and effective during time-sensitive situations
Occasional evening or weekend work as needed
Valid driver’s license and reliable transportation

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Internal IT Administrator