Overview:

The Manager of Legal Operations, Collections is responsible for the daily oversight and performance of the Firm’s national team of Litigation Assistants supporting collection litigation in Texas, Florida, New York, and New Jersey.

This hands-on leadership role requires extensive collections and law firm experience, strong knowledge of litigation processes, and demonstrated success managing legal support teams. The Manager works closely with attorneys and operations leadership to ensure timely case progression, quality, compliance, staff development, and operational efficiency across multiple jurisdictions.

Essential Duties and Responsibilities

Operations & Performance Management

Provide daily management and oversight of Litigation Assistant workflows, assignments, and case progression.
Monitor productivity, quality, deadlines, aging, and other key performance measures.
Review case files, pleadings, filings, and other work product as necessary to ensure accuracy, timeliness, and compliance.
Ensure adherence to court requirements, client guidelines, Firm procedures, and applicable regulatory standards.
Identify operational gaps, trends, or defects and implement appropriate corrective actions.
Partner with attorneys to address case workflow, discovery, hearings, trial preparation, and other litigation support needs.
Ensure appropriate staffing and workload distribution across jurisdictions.

Leadership & Talent Management

Lead, coach, and develop a national team of Litigation Assistants.
Set clear expectations for performance, accountability, quality, and productivity.
Address performance concerns promptly and consistently in accordance with Firm policies.
Participate in recruiting, interviewing, hiring, onboarding, and training.
Conduct regular meetings and performance discussions with direct reports.
Identify training, cross-training, and employee development opportunities.
Promote a collaborative, accountable, and positive team environment.

Process Improvement & Compliance

Develop, maintain, and improve procedures, workflows, and best practices.
Ensure comprehensive and current SOPs are maintained for assigned functions.
Identify opportunities to improve efficiency through technology, automation, and process enhancements.
Maintain strong knowledge of applicable court processes, filing requirements, client expectations, and internal procedures.

Communication & Reporting

Maintain effective communication with attorneys, employees, operational leadership, and cross-functional departments.
Provide regular updates regarding staffing, productivity, quality, operational risks, and performance.
Escalate significant concerns promptly and provide recommended solutions when appropriate.
Utilize reporting and operational data to support staffing, workflow, and performance decisions.

Qualifications

Minimum of 5 years of progressive experience in collections, creditors’ rights, collection litigation, or related legal operations.
Prior law firm experience required, preferably within a creditors’ rights or collections practice.
Prior leadership or supervisory experience managing Litigation Assistants, paralegals, or other legal support professionals.
Strong knowledge of collection litigation processes, pleadings, court filings, deadlines, and case progression.
Experience managing teams and workflows in a fast-paced, deadline-driven environment.
Strong leadership, organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency with legal case management systems and Microsoft Office.
Multi-state collection litigation experience, particularly in Texas, Florida, New York, and/or New Jersey, preferred.

Core Competencies

Strong Leadership Skills
Collections & Litigation Knowledge
Operational Management
Talent Development
Accountability & Execution
Quality & Compliance
Process Improvement
Problem Solving
Cross-Functional Collaboration
Continuous Improvement Mindset

Compensation

$60,000 - $95,000 annually, depending on relevant collections law firm experience, leadership experience, litigation knowledge, multi-state experience, and overall qualifications.

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Manager of Legal Operations, Collections