Profiles search

JOSEPH CROCIATA

TELECOMMUNICATIONS & UNIFIED COMMUNICATIONS PROFESSIONAL
Jackson, New Jersey
View resume Unlock resume

Details

Sign-up For Our Careers Newsletter?: Yes

Skills

AVAYA CM10 PBX CMS ACD MACD / VoIP Administration / Genesys Cloud CCaaS | Microsoft Teams Voice Administration | Avaya Aura / Definity Systems | SIP / SBC / Direct Routing | Contact Center Management Systems | Telecom Carrier & Vendor Management | Statistical & Operational Reporting | Business Continuity / Disaster Recovery | Project Management & Infrastructure Support | Computer Telephony Integration | IPC MX Trade net Turret Systems | Strong Customer Focus / Results Driven



IPC MX Tradenet Turret Systems | Strong Customer Focus / Results Driven

About

With more than 20 years of experience supporting enterprise voice operations for major financial and insurance organizations, I have extensive expertise in VoIP systems, cloud contact centers, PBX administration, and enterprise telecommunications infrastructure.

AVAYA PHONES SYSTEMS / AVAYA CALL MANAGEMENT SYSTEMS
MS TEAMS VOICE ADMINISTRATION
GENESYS PURE CLOUD - GLOBAL CALL CENTERS (CCaaS)

Over the course of my career, I’ve had the opportunity to lead telecommunications initiatives for large financial and insurance organizations, helping to support business continuity and assist in migrating legacy telephony systems into more modern, cloud-based infrastructure. My experience includes hands-on work with Genesys Cloud CCaaS, Microsoft Teams Voice, Avaya PBX Administration, CMS / ACD Systems, SIP Direct Routing, Voice and Video, advanced routing via Vectoring, VDNS, Voice Messaging and Voice recording.

In my current role at Prudential Financial, I support enterprise telephony engineering and cloud contact center operations, including Genesys Cloud administration, Microsoft Teams Voice integrations, and advanced routing solutions following an AGILE Scrum/Kanban teamwork cycle.

In previous roles at Citi, Securitas, Plymouth Rock Assurance, and Morgan Stanley, I built a strong foundation in telecom infrastructure management, carrier relations, disaster recovery testing, and optimizing voice systems in complex, high-availability environments.

I’m known for being dependable, practical, and easy to work with, whether I’m working independently or as part of a technical team. I adapt quickly to new technologies, enjoy solving complex telecommunications issues, and value building strong relationships with vendors, colleagues, and customers.

I would welcome the opportunity to talk about my background in telecommunications and how my experience supporting enterprise-based organizations could become an asset to your goal driven initiatives.