KRISTIN BRUNI

Details

Skills

Strategic Operations Leadership, Multi-Unit Operations, Hospitality Management, Retail Operations, P&L Management, Financial Management, Margin Improvement, Profitability Management, Business Growth, Strategic Expansion, Change Management, Process Improvement, Operational Excellence, SOP Development, Policy Implementation, Onboarding Programs, Training and Development, Leadership Development, Talent Management, Talent Acquisition, Succession Planning, Employee Coaching, Performance Management, Organizational Leadership, Cross-Functional Leadership, KPI Dashboards, Performance Reporting, Data-Driven Decision Making, Sales Analysis, Labor Management, Productivity Improvement, Customer Experience, Guest Experience, Brand Standards, Service Excellence, Customer Retention, Account Management, Banking Compliance, Risk Monitoring, Dispute Resolution, Escalation Management, Account Retention, Documentation and Reporting, Event Strategy, Event Management, Catering Development, Community Engagement, Partnership Development, Business Development, Revenue Growth, Sales Promotions, Upselling, Cost Control, Inventory Management, Food Safety, Team Building, Executive Collaboration.

About

Senior operations and hospitality leader with extensive experience overseeing multi-unit, high-volume retail and food-service operations. Proven ability to improve profitability, operational consistency, customer experience, and team performance through scalable systems, standardized operating procedures, training programs, and KPI-driven accountability. Experienced in talent strategy, succession planning, P&L management, strategic expansion, process improvement, community partnerships, events, and revenue development. Collaborative and service-focused leader skilled at partnering with executives and cross-functional teams to strengthen organizational performance, develop future leaders, and support sustainable business growth.