About
Highly adaptable and bilingual professional with over 8 years of strong customer service experience and 2+ years of experience in fast-paced healthcare administrative and patient-facing roles. Proven ability to deliver excellent customer service in high-volume environments, ensuring every client or patient receives clear communication, efficiency, and a positive experience.
Experienced in handling front desk operations, scheduling, insurance verification, phone communication, and data entry using Epic EMR systems. Skilled at multitasking, problem-solving, and staying composed under pressure while managing multiple priorities at once.
Recognized for strong communication skills in both English and Spanish, attention to detail, and a dependable work ethic. Brings a friendly, professional approach to every interaction with customers, patients, and team members, with a focus on providing reliable support and improving overall service experience.
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