Richard Murphy

Details

Skills

CORE TECHNICAL SKILLS
Desktop & End-User Support: Desktop Support • Help Desk • Service Desk • Onsite/Remote Support • Hardware/Software Troubleshooting • PC Deployment • Imaging • PC Refresh • Printers/Peripherals • Asset Management
Microsoft & Systems: Windows 10/11 • Microsoft 365/Office 365 • Active Directory • SCCM/MECM • ServiceNow • HP Service Manager • Remedy • macOS
Security & Remote Support: BitLocker • McAfee Encryption • TeamViewer • Bomgar • User Access • Account Support
Networking: Network Troubleshooting • Wireless Connectivity • VPN • Basic TCP/IP • Cabling

About

MID-LEVEL DESKTOP SUPPORT TECHNICIAN | IT SUPPORT SPECIALIST | HELP DESK ANALYST
Livingston, NJ 07039 | 973-671-4955 | richiemurph2005@comcast.net | linkedin.com/in/richard-murphy-36569b12
PROFESSIONAL SUMMARY
Results-driven IT Support and Desktop Support Technician with 10+ years of experience delivering comprehensive technical support across healthcare, pharmaceutical, government, financial services, and corporate environments. Proven expertise in desktop support, help desk operations, hardware and software troubleshooting, Windows environments, Microsoft 365, Active Directory, remote support, workstation deployment, and user support. Skilled at diagnosing complex technical issues, resolving problems efficiently, and maintaining high customer satisfaction in fast-paced environments. Strong communicator and collaborative team player recognized for dependable service, effective problem-solving, and the ability to translate technical issues into clear, practical solutions for end users and business stakeholders.