VANNESSA VOGEL

Details

Skills

Administrative & Virtual Support
Virtual Assistance • Calendar Management • Scheduling • Appointment Coordination • Documentation • Data Entry • Google Workspace • Digital File Organization • Research • Office Organization

Project & Operations Coordination
Project Coordination • Multi-Project Management • Trello • Deadline Tracking • Workflow Management • Event Coordination • Inventory Management • Order Management • Vendor Coordination • Logistics

Customer Service & E-Commerce
Phone Support • Email Support • Customer Issue Resolution • Order Processing • Refunds & Store Credits • Reshipments • Product Research • E-Commerce Support • Customer Retention • Complaint Resolution • TikTok Shop • Social Commerce

Social Media & Marketing
Facebook • Instagram • TikTok • Facebook Groups • Content Creation • Community Engagement • Graphic Design • Short-Form Video • Promotional Campaigns • TikTok LIVE

Publishing & Events
Amazon KDP • Beventi • Book Preorders • Backlist Management • Series Documentation • Inventory Auditing • Author Signing Coordination • Convention Preparation

About

I'm an organized, resourceful administrative and project professional who enjoys being the person behind the scenes making sure projects stay organized, deadlines don't get missed, and the details are handled.

In my current role as an Author Personal Assistant and Virtual Assistant, I support the administrative, marketing, publishing, social media, event, and e-commerce sides of an independent author's business.

My work ranges from maintaining calendars and organizing projects in Trello to creating graphics and video content, managing social media, tracking inventory, coordinating preorders, supporting a TikTok Shop, and preparing for author events.

I'm currently coordinating six author signing events across the current and upcoming year, requiring me to manage multiple timelines, inventory needs, preorders, merchandise, promotional materials, and deadlines simultaneously.

I also create and maintain detailed series bibles and reference materials for established book series. This involves researching backlist titles and organizing characters, relationships, timelines, settings, and story developments so information can be quickly referenced when future books are being developed.

On the e-commerce and marketing side, I've completed backlist and Blind Date with a Book inventories, created promotional graphics and short-form videos, participated in TikTok LIVE broadcasts, and supported a book-based TikTok Shop.

My previous experience includes emergency dispatch coordination, customer service, inside sales, appointment scheduling, and permit coordination, giving me a strong foundation in communicating with customers, managing time-sensitive requests, maintaining accurate documentation, and coordinating multiple moving pieces.

I'm comfortable working independently and taking ownership of a project, but I also understand the importance of communication, documentation, and follow-through when working as part of a remote team.

Tools & Platforms:
Google Docs • Google Sheets • Trello • Canva • CapCut • BookBrush • Beventi • Amazon KDP • TikTok Shop • Facebook • Instagram • TikTok • Facebook Groups

I'm interested in remote opportunities involving virtual assistance, administrative support, project coordination, operations, social media, e-commerce, customer support, scheduling, or event coordination where I can bring both organization and creativity to the team.