Vince Ordini

Details

Skills

CORE COMPETENCIES
• Technical Operations: Field Service Logistics, Advanced Troubleshooting, Quality Control Inspection, Diagnostics, Technical Diagrams, PLC Programming, Network Connectivity.
• Account & Inventory Management: Customer Service, Vendor Relations, CRM Tracking, Inventory Control, Technical Training & Onboarding, Pricing Strategy, SLA Compliance.
• Systems & Hardware: Industrial Thermal Printers, POS Infrastructure, Label Applicators, Vinyl Cutting Plotters, Windows PCs, and Imaging Systems.

About

Hardware Repair Technician, Customer Account Management
• Inventory Optimization: Developed a custom inventory tracking system and collaborated with the Sales Group to design a high-margin strategic pricing grid.
• CRM Administration: Maintained 100% accuracy in parts inventory records within the enterprise CRM system while managing daily workflows with customers and vendors.
• Technical Consulting: Analyzed complex technical diagrams and documentation to deliver rapid recommendations for parts, hardware upgrades, and equipment replacements.
• Order Fulfillment: Researched and sourced specialized components for complex customer equipment, drastically reducing order turnaround time.

Lead Field Technician / Principal Business Owner
• Formed and operated an independent technical service enterprise managing field diagnostics, account relations, and emergency repairs across NJ, NY, PA, DE, CT, and MD.
• High-Volume Execution: Personally execute onsite diagnostic assessments and complex hardware repairs for up to 20 business-critical clients per week.
• Exceptional SLA Delivery: Achieved and sustained a First-Time Fix Rate exceeding 90% across POS systems, thermal printing infrastructure, and specialized computer-controlled equipment.
• Client Retention: Secured an above 80% repeat business rate directly driven by proactive communication and high client satisfaction scores.
• Team Leadership (Regional Manager): Managed a team of 5 field technicians across the Mid-Atlantic states; built a high-performance culture via custom technical training programs and "Quality Circles" group alignment.
• Client Onboarding: Selected by major corporate clients to design and lead technical training courses for their internal engineering and graphics design teams.
• Manufacturers supported include CAB, Data-Max, Honeywell, Intermec, Sato, Zebra, Herma, CTM, and lesser-known brands.