Description

• Supports the mission, vision and goals of the organization, upholding and promoting

company culture and vision.

• Design and execute a comprehensive independent living lifestyle program that promotes

engagement, wellness, socialization, and purpose

• Lead the development of signature programming aligned with resident interests (social

events, cultural outings, wellness initiatives, lifelong learning)

• Foster a hospitality-first culture focused on personalization and proactive service

delivery

• Continuously evaluate and enhance the overall resident experience through feedback and

engagement metrics

• Oversee daily operations of:

o Dining services

o Housekeeping and laundry

o Concierge/front desk services

o Life enrichment and activities

• Ensure consistent delivery of high-quality service standards across all departments

• Collaborate with department leaders to create seamless, resident-centered service

experiences

• Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience

• Promote flexible dining options, resident choice, and elevated service standards

• Monitor satisfaction scores and implement continuous improvement initiatives

• Recruit, develop, and lead a high-performing hospitality team

• Coach leaders and frontline staff on service excellence, resident engagement, and

relationship-building

• Foster a culture of accountability, recognition, and continuous improvement

• Ensure proper staffing levels aligned with service expectations

• Serve as a visible leader, building strong relationships with residents and families

• Address concerns proactively and resolve issues with a service recovery mindset

• Facilitate resident meetings, councils, and feedback sessions

• Develop and manage departmental budgets

• Optimize labor and expenses while maintaining exceptional service delivery

• Identify opportunities for revenue enhancement through programming and services

• Ensure hospitality services meet internal standards and applicable regulations

• Track and analyze key performance indicators (occupancy experience, satisfaction, engagement

levels)

• Lead continuous improvement initiatives based on data and feedback

Requirements

Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments
Demonstrated experience leading multi-department operations
Strong understanding of hospitality principles applied to senior living
Proven ability to create engaging, lifestyle-driven resident experiences
Exceptional leadership, communication, and relationship-building skills
Financial acumen with experience managing budgets and optimizing operations
Passion for delivering high-touch, personalized service

Ciel Yonkers LLC

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