Description
• Supports the mission, vision and goals of the organization, upholding and promoting
company culture and vision.
• Design and execute a comprehensive independent living lifestyle program that promotes
engagement, wellness, socialization, and purpose
• Lead the development of signature programming aligned with resident interests (social
events, cultural outings, wellness initiatives, lifelong learning)
• Foster a hospitality-first culture focused on personalization and proactive service
delivery
• Continuously evaluate and enhance the overall resident experience through feedback and
engagement metrics
• Oversee daily operations of:
o Dining services
o Housekeeping and laundry
o Concierge/front desk services
o Life enrichment and activities
• Ensure consistent delivery of high-quality service standards across all departments
• Collaborate with department leaders to create seamless, resident-centered service
experiences
• Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
• Promote flexible dining options, resident choice, and elevated service standards
• Monitor satisfaction scores and implement continuous improvement initiatives
• Recruit, develop, and lead a high-performing hospitality team
• Coach leaders and frontline staff on service excellence, resident engagement, and
relationship-building
• Foster a culture of accountability, recognition, and continuous improvement
• Ensure proper staffing levels aligned with service expectations
• Serve as a visible leader, building strong relationships with residents and families
• Address concerns proactively and resolve issues with a service recovery mindset
• Facilitate resident meetings, councils, and feedback sessions
• Develop and manage departmental budgets
• Optimize labor and expenses while maintaining exceptional service delivery
• Identify opportunities for revenue enhancement through programming and services
• Ensure hospitality services meet internal standards and applicable regulations
• Track and analyze key performance indicators (occupancy experience, satisfaction, engagement
levels)
• Lead continuous improvement initiatives based on data and feedback
Requirements
- Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
- 5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments
- Demonstrated experience leading multi-department operations
- Strong understanding of hospitality principles applied to senior living
- Proven ability to create engaging, lifestyle-driven resident experiences
- Exceptional leadership, communication, and relationship-building skills
- Financial acumen with experience managing budgets and optimizing operations
- Passion for delivering high-touch, personalized service
