217461 - Customer Service Representative - Pennington, NJ

POSITION: Customer Service Representative 

FULLTIME: 11/03/2025 to 11/02/2026

LOCATION: Pennington, NJ 

PAY RANGE: $21/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

SCHEDULE:
• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS- (first come first served)
Monday - Friday 8H 30L 10:30:00 AM 7:00:00 PM
Monday - Friday 8H 30L 11:00:00 AM 7:30:00 PM
Monday - Friday 8H 30L 11:30:00 AM 8:00:00 PM
Monday - Friday 8H 30L 12:00:00 PM 8:30:00 PM
Monday - Friday 8H 30L 12:30:00 PM 9:00:00 PM

JOB DESCRIPTION:
Department- 401k Retirement and Benefits

Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS- (first come first served)
Monday - Friday 8H 30L 10:30:00 AM 7:00:00 PM
Monday - Friday 8H 30L 11:00:00 AM 7:30:00 PM
Monday - Friday 8H 30L 11:30:00 AM 8:00:00 PM
Monday - Friday 8H 30L 12:00:00 PM 8:30:00 PM
Monday - Friday 8H 30L 12:30:00 PM 9:00:00 PM

REQUIRED skills-
REQUIREMENT of 2 or more years of customer service experience and below skills.

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.

• Ambitious and self-motivating

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com