Requisition: 83830
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 107,600 - $ 170,300
Work Location Category: Hybrid Fixed
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.
We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
Job Summary
At this time, only current PSEG employees are being considered.
Provides technical expertise as well as functional support for the Outage Management System (OMS) and associated core applications across Electric Operations including but not limited to Asset Management & Centralized Services, Information Technology, Customer Operations, and Legal/Claims. This position serves as a clearinghouse for all OMS related and dependent platform issues and requests – planned or emergent. Provide core, hands-on OMS training, guidance, and support to both MAST and Union field associates, partners with Information Technology, Customer Operations, Asset Management and outside vendors to develop and implement new technologies, upgrades, systems, processes and procedures in accordance with Company and Utility benchmark standards.
Job Responsibilities
- Responsible to help support the Delivery Operations Support (DOS) group as it pertains to daily and ad hoc operational Utility reporting metrics inluding PORs, storm reporting, as well as such as CAIDI, MAIFI, SAIFI, and SAIDI.
- Provides process and on-site support for systems, applications, and work management processes as it pertains to day-to-day as well as storm restoration activities.
- Provides the full range of technical expertise and functional support for OMS including hands-on training and OMS Modeling (creating outage scenarios, etc.).
- Responsible for participation and engagement in annual system restoration drills and exercises.
- Partners with IT on all technology-related initiatives, issues, and projects associated with OMS and related core applications. This is inclusive of, but not limited to process flows, hardware/software, infrastructure, reliability, and contingencies.
- Provides responses to data requests/various business/equipment metrics to Electric Operations and all business partners across Enterprise.
- Designs, develops and implements upgrades and new technologies and associated processes with client groups. Interfaces with internal staff and clients, outside contractors, and vendors, designers and consultants on all issues related to OMS and core applications. Key input and stakeholder for OMS and associated system upgrades.
- Responsible for full engagement/involvement – both remotely as well as on-site – for electric system abnormalities including but not limited to small and large storm events. This responsibility includes process and system monitoring as well as all aspects of ad-hoc support for Electric Operations and all internal Enterprise business partners as it pertains to system restoration, customer communications and satisfaction.
- In partnership with the local operating division, DOS, and Emergency Preparedness, serve as local process and strategy owner of the Estimated Time of Restoration (ETR) process in OMS – both during blue-sky days as well as during storm events and other outages/emergencies.
Job Specific Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, Information Systems, and 6 years’ related experience.
- In lieu of a degree; must have High School Diploma or GED and 10 years related experience.
- Advanced technical and functional expertise in OMS, Computer-Aided Dispatching (CAD), and other related systems and platforms.
- Demonstrated ability to train OMS users which involves transferring technical knowledge to non-technical end users – both MAST and Union.
- Proven success at leading teams and effectively handling multiple projects simultaneously.
- Demonstrated knowledge of Electric Operations processes, policies, and procedures - including knowledge in Electric Distribution Operation and Maintenance, storm processes, and other work management process flows.
- Strong oral/presentation, as well as written communications skills.
- Proven analytical ability and strong organizational and computer skills.
- Will be expected to be available 24/7 and perform on-call duties as they pertain to storms and other emergencies, as well as IT platform/system outages (local or system-wide) and contingencies to ensure related continuity of business operations is maintained.
- Will require on-site presence in an operating division in the field.
- Must also be available to back up peer group in times of high volume or absence.
- Serve as representative to the Line of Business to internal and external stakeholders (IT, Customer Operations, AMCS, and outside vendors) as it pertains to hardware, software, infrastructure, system architecture, testing, process flows, and end-user capability of the OMS and related systems.
- Must possess a valid U. S. driver's license and maintain a satisfactory driving record.
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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