Field Equipment Specialist

Panasonic • Full-time • Newark, New Jersey, United States • 3m ago

Overview

This is a remote position. The person filling this role can be based in the following metro areas: Harrisburg PA, Newark NJ, and NE- US region. Time allocation approximately: local site visits 30% - 40%, on-the-road site visits 30% - 40%, office time 10% - 20% covering the eastern US. We are looking for a highly dedicated and initiative-taking individual with a mechanical aptitude who is willing to take on the responsibility of seeing commercial refrigeration projects to completion. This opportunity is with a successful company in the supermarket refrigeration industry with opportunity for advancement. Candidates with parts, HVAC, refrigeration, construction, industrial, electrical, and mechanical backgrounds may have particular interest.

As a member of the Regional Accounts group, you will be joining an organization that is customer-focused and solution- driven. You will work with the sales organization involved with some of the largest supermarket chains in our industry.

You will get direct training with an experienced field equipment representative (FER) to include instruction on critical processes and procedures. There will also be technical training related to supermarket refrigeration equipment. Training will be both in the office and on jobsites. You will help our team resolve quality-related issues and drive customer satisfaction. There will be opportunity for advancement and an evaluation period based on prior experience, technical aptitude, and ability to develop into the role.

This position is responsible for equipment organization and management for assigned customers. With some guidance, you will utilize internal and external processes to verify equipment quality in the field and take necessary actions to remedy deficiencies to obtain high customer satisfaction. With some guidance, this individual will be responsible for concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines.

Responsibilities

Investigate fit, finish, and field quality issues for Hussmann products and submit field reports through a customer relationship management online-based program.
Order parts to resolve equipment warranty and quality issues.
With some guidance, manage all technical issues for delivered equipment to gain a positive resolution for the customer. This includes leveraging subject matter experts from other parts of the organization.
Partner with the Regional Account Field Equipment Team to assess situations and prioritize jobs.
Communicate with customer representatives, contractors, and the Regional Accounts sales organization on the status of all equipment issues, both positive and negative.
Communicate issues and provide feedback to sales and engineering departments as required.

Qualifications

Qualifications and Education Requirements

High school diploma required. Bachelor’s degree preferred.
4 years of customer focus experience.
Possess aptitude to comprehend mechanical systems; experience with electrical or refrigeration background preferred.
Ability to work independently.
Capacity to develop positive relationships with contractors and customers.
Excellent interpersonal and persuasion skills, both verbal and written.
Solution-driven
Ability to prioritize and manage multiple projects at the same time.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits – Paid time off, stewardship and parental leave.

Educational Assistance – Tuition reimbursement for job-related courses after six months of service.

Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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