JOB SUMMARY:
The Wound Center Relationship Manager drives patient growth by building strong internal relationships within assigned hospital systems. You will work directly inside the hospital walls to educate key departments, identify eligible patients, and streamline referrals to our specialized wound care centers. If you bring passion, integrity, and a track record of success, this is an opportunity to represent a Company to help fulfill our very important mission. You will attend hospital department meetings as available. You will help facilitate the referral process to the outpatient wound care center.
PRIMARY RESPONSIBILITIES:
- Drive the successful engagement by walking hospital floors regularly to engage key healthcare providers.
- Meet with Emergency room staff and providers, Case Management, and Inpatient departments on a regular basis to educate them about our wound care services.
- Educate clinical staff on wound care referral criteria, the service line benefits, efficacy and appropriate usage.
- Identify patients who benefit from specialized wound treatments and/or hyperbaric medicine when available.
- Facilitate the referral process to the outpatient wound care center.
- Provide regular reporting of activities to report on
- Develop and implement plans to maximize service line adoption to further engage the hospital partner.
- Attending hospital department meetings will be required.
- Build trust and rapport with hospital partners to increase internal referral volumes.
- Administer and uphold all the Company’s and hospital partner’s values and policies and procedures
- Continuously work towards the Company’s goal and vision
- Participate in training programs.
- Stay informed/knowledgeable on the service line
- Adhere to regulatory and compliance guidelines while maintatin ethical and professional sales practices.
- Performs other duties as assigned
RELATIONSHIP MANAGEMENT:
- Serve as the primary liaison for hospital departments.
- Maintain high visibility across all assigned hospital locations.
- Solve communication barriers between departments and wound centers.
- Deliver updates on referred patient outcomes to providers.
STRATEGY & ADMINISTRATION:
- Partner with the VP, and operations to execute growth strategies.
- Track referral data to measure relationship effectiveness.
- Manage time efficiently across multiple facility locations.
- Align outreach activities with hospital compliance policies.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree or related experience.
- Proven track record in professional sales.
- Direct experience working inside a hospital setting.
KNOWLEDGE & SKILLS:
- Strong understanding of hospital navigation and departmental workflows.
- Excellent interpersonal, communication, and persuasion skills.
- Ability to build quick rapport with doctors and case managers.
- Self-motivated mindset to manage multiple locations independently.
- Must hold a driver’s license that is in good standing
- Strong strategic thinker with the ability to develop and execute a business plan for each hospital.
- Some overnight travel will be required.
- Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
PHYSICAL REQUIREMENTS:
This position requires periods of time in which sitting, standing, use of hand and foot motion, vision, hearing, summarizing, focusing with frequent interruptions along with other physical, sensory and cognitive sensory functions are required.
Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time.
The Company is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or protected veteran status.
