Pet Parent Concierge - Dog Daycare Front Desk

Sja3 Llc • Part-time • Cherry Hill Township, New Jersey, United States • 2w ago

Benefits:

Competitive salary
Employee discounts
Free uniforms
Paid time off
Training & development

Do you LOVE dogs? Would you love to WORK with dogs?
Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare, where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focuses on team culture and always makes it the Most Exciting Day Ever!

Purpose Beyond Profit

We “Enhance the joy of dog parenthood...” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog, which we believe helps keep dogs in their loving, forever homes and out of shelters.

The Role

Pet Parent Concierge

The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day.

Responsibilities

Provide excellent customer service
Answering phones and emails
Greeting Pet Parents
Answering Pet Parent questions and collecting their information
Educating Pet Parents about Dogtopia and our requirements, as well as our Weekly Wellness Plans
Scheduling services and setting up Meet & Greets
Checking dogs in and out
Escorting dogs to and from their Pet Parents
Giving tours
Making phone calls to leads
Selling enrollment packages and upselling other services, such as SPA, Grooming, etc.
Understanding our Dogtopia-isms
Maintain a neat and organized environment
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Multi-tasking-delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system

Greeting EVERYONE that walks into Dogtopia!

Understanding Dogtopia’s Noble Cause

Understanding our Dogtopia-isms

Perks and Bonuses

Bring your dog to work!
Opportunities for cross-training and company advancement
A strong, positive team culture that values inclusivity and transparency
Hands-on managers who work side-by-side with our team
Personal development opportunities in the dog industry, as well as sales, customer service, and dog behavior and handling
Paid online Dogtopia Connect training prior to your first day*
A companywide focus on health and safety – pups and people

*Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT

The rules by which we, as Dogtopians live by are our Dogtopia-isms:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It's the Most Exciting Day Ever!

Requirements