Job Description:
Commercial Insurance Account Manager
Book Focus: Transportation
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation / trucking experience, for current and future opportunities within our Account Management career path based on experience and licensing.
Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.
The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Core Responsibilities (All Levels)
Client Service & Support
Deliver proactive, responsive service to clients and internal teams
Communicate workload status and resolve service requests efficiently
Support strong client and team relationships
Policy Administration
Process endorsements, audits, cancellations, reinstatements
Manage certificates, ID cards, binders, invoices, and related documents
Support policy issuance and documentation accuracy
Business & Renewal Support
Assist or lead new and renewal business processes
Prepare submissions and proposals
Gather underwriting information and documentation
Systems & Workflow Management
Billing & Compliance
Level Differentiation
Account Associate (AA) (Non-Exempt)– Foundational
Executes transactional and administrative tasks
Supports workflows under close supervision
Assists with submissions and policy processing
Focused on accuracy, timeliness, and task completion
Senior Account Associate (SAA) (Non-Exempt)– Intermediate
Independently manage small or low-complexity accounts
Tracks renewals and ensures timely processing
Performs underwriting preparation and loss run analysis
Evaluates and negotiates coverage/pricing
Prepares proposals and binds coverage
Provides guidance to junior staff
Account Manager Associate (AMA) (Exempt) – Advanced
Operates with minimal supervision and increased autonomy
Manages full customer service lifecycle (billing, claims, coverage)
Leads renewal strategy, negotiation, and execution
Performs in-depthcoverage analysis and advisory support
Handles more complex accounts and escalations
Demonstrates advanced technical expertise and leadership
Differences Summary
Account Associate:Task-driven, execution-focused, entry-level support
Senior Account Associate:Independent contributor, analytical, manages smaller accounts
Account Manager Associate:Advanced expertise, owns client experience, near Account Manager level
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
Salary Range
The expected pay range for this position is $70,000.00 - $90,000.00 annually, depending on role, experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
