Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Ottawa • Full-time • Atlantic City, New Jersey, United States • 3d ago

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
Communicate with Customer Care for future reservations via telephone calls.
Assist with booking guest reservations that are walk-ins.
Respond to guest requests and communicate with other departments as it relates to those requests.
Provide alternative options to guests if their requests cannot be satisfied.
Offering bell assistance to each guest upon departure.
Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
Other duties as assigned.

QUALIFICATIONS:

High School Diploma or equivalent education required, and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.

Ability to work flexible schedules, including nights, weekends, and holidays as required.
Must possess strong mathematical skills specific to position responsibilities.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

BENEFITS INCLUDE:

Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay rate $18.00 hr