Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
- Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
- Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
- Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
- Creates a culture of high ethical standards, integrity and service at all times
- Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
- Expresses positive body language and attitude while delivering superior customer service at all times
- Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
- Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
- Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
- Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
- Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
- Must be capable of viewing computer monitors/screens for extended periods of time
- Maintains accurate property information through property fact sheet and other forms of communication.
- Able to travel to and from cashiering location situated outside the main building.
- Assure all safety policies and procedures are followed
- Able to attend training and meetings as and when required.
- Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- High School Diploma or equivalent preferred with one year of cashier experience, or an equivalent combination of education and experience.
- High School diploma, GED, or equivalent required.
- Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
- Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
- Must be detail oriented.
- Must possess excellent time management skills.
- Must be willing and able to work flexible hours including evenings, weekends.
BENEFITS INCLUDE:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay rate $16.00 hr
