AOU Call Center Specialist- Remote

Moses/Weitzman Health System • Full-time • Remote (New Jersey, United States) • 1d ago

Job Description Summary:

Job Description:

AoU Call Specialist – Outreach Job Description

Job Summary

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

ROLE AND RESPONSIBILITIES OF THE PATIENT ENGAGEMENT TEAM

Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates
Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
Use of Motivational Interviewing to build rapport with prospective/current patients.
Obtain informed consent for IRB approved protocols
Administer surveys and record data
Use data to assess effectiveness and outcome of outreach and engagement strategies

Schedule appointments for patients to complete All of Us research program enrollment and retention activities
Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

QUALIFICATIONS

Required Skills and Education

Associates degree or high school diploma/GED + at least 2 years of relevant work experience
Excellent communication skills
Ability to problem solve, maintain priority and focus on assigned tasks
Attention to detail and documentation
Ability to follow procedures and protocols consistently
Flexibility in work schedule
Intermediate level proficiency in Microsoft office and internet related applications
Familiar with standard concepts, practices and procedures related to public health research
Knowledge of participatory research and working with community
Adaptability to change
Patient Relationship Management experience is a plus
Personable and outgoing personality
Willingness to engage individuals from a diverse population
Bilingual, oral and written (Spanish/English)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Must be able to clearly communicate verbally
Must be able to sit for extended periods while working at a computer

WORK SCHEDULE DEMANDS

Occasional mornings, evenings and weekends as needed
Opportunity for full time or part time positions.

ADDITIONAL QUALIFICATIONS

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
Human Subject Protection Training is preferable but not required
Excellent oral and written skills are required

This position is contingent on grant funding.

This Position is available for remote work.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type:

Full time