Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsible for executing and monitoring key marketing processes and reporting activities that support risk management, governance, and operational excellence.
The role performs quality assurance reviews of ERA Checklists, provides guidance to stakeholders on control requirements and remediation of identified defects, monitors compliance with established processes, and identifies opportunities to enhance control execution.
Responsibilities also include oversight of development and maintenance of recurring control reports, ad-hoc risk monitoring, and partnering with business stakeholders to promote adherence to Enterprise Marketing governance standards.
The position supports continuous improvement efforts through process enhancement, reporting development, and knowledge sharing across the organization.
Perform and oversee ~7,500 ERA checklist reviews annually, to facilitate marketing campaign launches and support execution of established marketing control processes.
End-to-end ownership of the ERA checklist review process including procedure ownership, stakeholder engagement, and defect reporting
Partner with stakeholders to guide and support navigation of the ERA checklist process.
Respond to stakeholder questions regarding control review requirements and related processes.
Proactively engage stakeholders to address and prevent repeat submission defects.
Host monthly office hours for marketers to provide process guidance and highlight best practices.
Manage reporting activities related to ERA defects
Maintain knowledge of applicable standard operating procedures, review requirements, and business control processes.
Provide subject matter expertise on ERA checklist reviews to guide and influence system development
Contribute to the execution of Enterprise Marketing Business Controls activities aligned with risk, operational excellence, and growth objectives.
Required Qualifications:
Strong knowledge of risk management, internal controls, governance frameworks, and operational excellence principles within a complex business environment
Demonstrated experience executing, monitoring, testing, and reporting on control activities to ensure adherence to established policies, procedures, and enterprise standards
Ability to perform detailed quality assurance reviews, identify control deficiencies, assess root causes, and drive timely remediation of identified defects
Strong analytical and problem solving skills with the ability to evaluate data, identify trends, and develop reporting that informs risk and business decision making
Experience developing, maintaining, and enhancing recurring governance, risk, and control reporting
Effective verbal and written communication skills with the ability to explain complex control requirements and influence stakeholders across varying levels of the organization
Proven ability to build relationships and partner with business, risk, compliance, and operational stakeholders to improve control execution and process adherence
Strong organizational skills with the ability to manage high volumes of work, prioritize competing demands, and meet deadlines in a fast paced environment
Exceptional attention to detail with the ability to review large volumes of work accurately while maintaining consistency, quality, and adherence to established control requirements
Responsibilities:
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills:
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)Pay and benefits informationPay range$71,500.00 - $107,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
