Description
At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.
Location: This is an onsite role, so you must be able to commute to Clark, NJ daily.
Hours: Approximately 32 hours per week on average.
Job Summary
The Bilingual Lead Consumer Research Field Recruiter is responsible for maintaining, managing and elevating the Evaluation Intelligence Recruitment Program executed at the client’s onsite research center. The primary focus of the role is to guide field recruitment staff and to work with the client lead and cross-functional partners to ensure first-class planning and execution of research studies as well as growth of the local consumer database. This Lead Consumer Research Field Recruiter will work hand in hand with the Reception, Logistics and Events Manager to oversee onsite testing activities.
The Lead Consumer Research Field Recruiter role includes understanding and developing the consumer research program, maintaining lasting, trust-based relationships with clients and ensuring client satisfaction through meeting their research objectives and needs. They will be proactive, consultative and be responsible for database growth targets and study fill rates, working with the dedicated team to achieve them.
Along with the Reception, Logistics and Events Manager, the Lead Consumer Research Field Recruiter will guide development of the program by being the primary points of contact for the client and for all things related to the partnership: improve efficiency, effectiveness, and client satisfaction; provide the highest quality of recruitment research support and ensure innovative and effective methods are used to design and execute recruitment research.
Role Objectives
- Work with client teams on program development
- Manage a dedicated onsite team for consumer recruitment across the hair, makeup and skin categories
- Work with the client lead and cross-functional partners to manage the program, project scope and screener development.
- Mentor developing team members by encouraging curiosity and growth
Responsibilities
- Collaborate with client scientists on scope and recruitment criteria
- Coordinate lab requests for all client testing locations
- Attend all meetings that pertain to major decision making for all projects
- Ensure ongoing monitoring of program management, including adherence to budgets and contractual requirements, project planning/scheduling, recruitment, execution, issue resolution, and incentive payments
- Provide thought leadership across all client recruitment and logistics needs
- Liaise with client’s corporate communications and security for effective and consistent communication and management of onsite study participants
- Provide regular updates related to panel growth/utilization
- Provide regular updates related to study fill rates
- Set in place testing protocols according to best practices
- Create and execute learning tools to transfer knowledge to direct reports and/or colleagues
- Explore and implement new and innovative methodologies to address unmet business needs
- Perform consumer recruitment data analysis and craft reports for client project leads/scientists and present results as needed
- Provide supervision, technical direction, development and mentoring to other professionals on staff
- Able and willing to work flexible hours to accommodate research execution needs
- Collaborate across all levels and functions, including but not limited to: ARCs troubleshooting, Incentive payments, troubleshooting participant issues and complaints, SOP creation and maintenance, Lead Project Update Meetings.
Qualifications - Required
- 4+ years of Consumer Research and Sensory Science project experience
- Bachelor’s degree in Sensory Science, Food Science, Psychology, Neuroscience, or related field
- 4+ years in project team leadership function/role or management
- Bilingual proficiency in English and Spanish (strong verbal and written communication skills in both languages).
- Strong experience in Sensory and Consumer Research for Productivity and Innovation
- Experience in managing sensory programs across beauty & personal care categories
- Experience in fundamentals of business analytics and reporting on key performance metrics
- Strong coach and mentor
- Experience overseeing budgets and expenses
- Ability to understand client needs, and negotiate costs and services
- Experience developing internal processes and filing systems
- Excellent written and verbal communication skills
- Strong experience effectively collaborating across levels and functions
- Proven success multi-tasking in a fast-paced environment
- High degree of ownership, accountability, and professional commitment
- MS Office experience, including Word, PowerPoint, and Excel
Qualifications - Preferred
- Experience with ARCs or similar panelist recruitment software
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to use computer keyboard and read monitor
- Must have the ability to escort panelists to and from study execution area.
- Ability to interact with coworkers, clients, and consumers in person and over the phone
For Curion’s Bilingual Lead Consumer Research Field Recruiter position located in Clark, NJ, we offer a starting pay rate between $36.00 - $40.00/hr. based on the qualifications and experience of each individual. This is a full-time position, deemed non-exempt for overtime purposes, and, therefore, is subject to overtime compensation. Curion offers a benefits package for this position including:
- 401(k) retirement account with company match
- Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, and more.
- Paid time off (PTO)
- Company paid holidays
Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
About Curion:
Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step.
An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch
