Description
At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.
Location: This is an onsite role, so you must be able to commute to Clark, NJ daily.
Hours: Approximately 36 hours per week on average.
Job Summary
The Bilingual Reception, Logistics and Events Manager is responsible for maintaining, managing and elevating the panelist experience at the client’s onsite research center. The primary focus of the role is to guide the onsite reception staff and work with the client lead and cross-functional partners to ensure first-class execution of research studies as well as promote a welcome environment for the panelists. This Manager will work hand in hand with the Lead Consumer Research Field Recruiter to oversee onsite testing activities.
The Reception, Logistics and Events Manager, role includes understanding and developing the consumer research program, and maintaining lasting, trust-based relationships with clients and their panelists. The Manager will be proactive, consultative and be responsible for local panelist engagement activities. Along with the Lead Consumer Research Field Recruiter, the Reception, Logistics and Events Manager, will guide development of the program by being the primary points of contact for the client and for all things related to the partnership: improve efficiency, effectiveness, and both client and panelist satisfaction; provide the highest quality of hospitality for onsite panelists and visitors.
Role Objectives
- Work with client teams on program development
- Manage a dedicated onsite team for reception across the hair, makeup and skin categories
- Work with the client lead and cross-functional partners to manage the program, project scope and engagement activities. Mentor developing team members by encouraging curiosity, problem-solving and hospitality
Responsibilities
- Ensure optimal staffing of the reception desks to meet the daily testing needs of the client team
- Attend all meetings that pertain to major decision making for panelist logistics, engagement events, hospitality and study scheduling
- Ensure ongoing monitoring of program management, including adherence to budgets and contractual requirements, engagement event planning/scheduling, day of study execution, issue troubleshooting and resolution.
- Provide thought leadership across all client logistics needs
- Liaise with client’s corporate communications and security for effective and consistent communication and management of onsite study participants
- Provide regular updates related to panelist feedback
- Provide supervision, technical direction, development and mentoring to other professionals on staff
- Able and willing to work flexible hours to accommodate research execution needs
- Collaborate across all levels and functions, including but not limited to: Tracking incentive payments, Troubleshooting participant issues and complaints, and SOP creation and maintenance.
Qualifications - Required
- 3+ years of experience in a customer-facing or operations-driven environment (e.g., hospitality, consumer research, clinical operations, retail management, or sensory evaluation).
- 1+ years of experience in a supervisory, team lead, or coordinator role, with demonstrated success in training, scheduling, or mentoring junior staff or temporary employees
- Bilingual proficiency in English and Spanish (strong verbal and written communication skills in both languages).
- A strong passion for service excellence, ensuring that every panelist, consumer, and visitor has a seamless, positive, and premium experience from arrival to departure
- Ability to coach, motivate, and develop a team of receptionists and front-desk staff to ensure an exceptionally welcoming, professional, and consumer-centric environment
- Proven capability in managing shift schedules, organizing coverage for high-volume testing days, and agilely redistributing tasks during unexpected staff absences.
- Strong interpersonal skills to manage panelist or consumer inquiries, resolve scheduling conflicts, and de-escalate sensitive front-desk situations with diplomacy and grace.
- Capable of balancing the physical operations of the front desk (foot traffic, phone lines) with the backend administrative demands of a testing facility.
- Ability to connect with diverse consumer populations, demonstrating empathy, patience, and clear communication.
- Experience developing internal processes and filing systems
- Excellent written and verbal communication skills
- Strong experience effectively collaborating across levels and functions
- Proven success multi-tasking in a fast-paced environment
- High degree of ownership, accountability, and professional commitment
- MS Office experience, including Word, PowerPoint, and Excel.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to use computer keyboard and read monitor
- Must have the ability to escort panelists to and from study execution area.
- Ability to interact with coworkers, clients, and consumers in person and over the phone
For Curion’s Bilingual Reception, Logistics and Events Manager position located in Clark, NJ, we offer a starting pay rate between $32.00 - $36.00/hr. based on the qualifications and experience of each individual. This is a full-time position, deemed non-exempt for overtime purposes, and, therefore, is subject to overtime compensation. Curion offers a benefits package for this position including:
- 401(k) retirement account with company match
- Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, and more.
- Paid time off (PTO)
- Company paid holidays
Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
About Curion:
Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step.
An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch
