At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We’re seeking a Reconciliation Senior Associate is responsible for performing and supporting end-to-end reconciliation activities in a BPO/shared services environment. This role ensures high-volume transactional and account reconciliation work is completed accurately, timely, and in accordance with client requirements, internal controls, and service level agreements.
The role involves identifying and investigating discrepancies, resolving breaks, escalating unresolved issues, and supporting process improvements to enhance quality and efficiency. The Reconciliation Senior Associate serves as a subject matter resource within the team, provides informal guidance to junior associates, and helps maintain strong operational discipline in a client-driven delivery environment.
Responsibilities:
Perform daily, weekly, monthly, and ad hoc reconciliations for assigned client accounts, processes, or transaction streams.
Compare data across systems, reports, statements, or source documents to identify mismatches, breaks, and exceptions.
Investigate reconciliation variances and follow established procedures to resolve discrepancies accurately and within agreed timelines.
Track open items, unresolved breaks, and aged exceptions, and ensure appropriate follow-up and escalation.
Maintain reconciliation logs, exception trackers, audit trails, and supporting documentation.
Ensure work is completed in line with standard operating procedures, client requirements, internal controls, and quality standards.
Review data for completeness, accuracy, and consistency before finalizing reconciliation output.
Coordinate with internal teams such as Operations, Compliance, and Technology to resolve issues.
Escalate complex, high-risk, or recurring issues to team leaders or managers in a timely manner.
Identify recurring error patterns and support root cause analysis and corrective actions.
Contribute to process improvement initiatives to reduce manual effort, improve turnaround time, and strengthen accuracy.
Support onboarding, cross-training, and knowledge sharing for junior team members.
Assist in preparing operational reports on volume, exceptions, aging items, accuracy, and productivity as needed.
Qualifications
Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent work experience.
2+ years of experience in reconciliation, transaction processing, finance operations, back-office operations, or shared services/BPO.
Strong understanding of reconciliation concepts, exception handling, and process controls.
Experience working in a high-volume, deadline-driven operational environment.
Good analytical and problem-solving skills.
Strong attention to detail and accuracy.
Proficiency in Microsoft Excel and familiarity with operational systems, or workflow tools. BPS, IMPACT, Proactive, Postedge, Intelimatich.
Good written and verbal communication skills.
Ability to work independently with limited supervision and manage multiple priorities.
Preferred Qualifications:
Experience in BPO, shared services, banking operations, finance and accounting outsourcing, or payment operations.
Exposure to client-specific SLAs, quality metrics, and operational reporting.
Knowledge of audit, compliance, and control requirements in a processing environment.
Experience supporting process documentation and continuous improvement initiatives.
Compensation Range: The salary range for this position is between $32/hr - $37/hr USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
