This position functions as a reservationist for the National Casino Marketing department in the Atlantic City region. $20.00 per hour
Responsibilities
• Coordinates customer services for internal and external customers as required on assigned shift.
• Arranges room and transportation for arriving and departing guests, including assistance with check-outs utilizing NCM guidelines.
• Provides independent agents, customers, and other CET departments with accurate information regarding comp status for quality gaming customers based on player rating.
• Handles daily email requests from gaming customers and independent agents for reservations and explains criteria for customers to qualify for comps.
• Responsible for all data entry, records collection and proper record maintenance and timely completion of charter activity using multiple computer systems.
• Manages daily logistics and scheduling for various bus and plane programs.
• Responsible for training new hires on LMS, CMS, reservation system, Outlook and group reservations as needed.
• Responds to emails from Las Vegas, Call Center, Internal departments, customers and Independent Agents in regards to booking rooms, events, all promotions and entertainment.
• Answers all email questions about upcoming events and entertainment with the intent to book.
• Initiates proactive measures to solve customer inquiries and issues through independent agents, which requires research of customer accounts, and at times reviewing internal controls of events and promotions.
• Utilizes NCM guidelines and criteria to be able to make comp decisions and provide elevated service to VIP guests.
• If employee receives information that does not meet the VIP criteria or NCM guidelines, employee will provide detail to supervisors and above to be able to make expedited decisions.
• When applicable, applying service recovery as appropriate for service breakdowns within guidelines.
• Employee may contact independent agents, or Customers on the phone for further clarification and resolution if needed.
• Anticipates guest and IA needs and quickly responds to guest’s requests to arrange transportation and accommodations for future visits.
• Uses sound judgment and makes good decisions in accordance with established comp guidelines.
• Handles difficult guests and situations in a calm, professional, and prudent manner as they arise.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Completes all other duties as assigned.
• This position is not authorized to issue cash comps of $10,000 or more.
Qualifications
• College degree preferred but not required.
• HS degree or GED equivalent required.
• Two years customer service experience, communication and organizational skills, and Microsoft office skills desired.
ADDITIONAL REQUIREMENTS
• Must be able to work independently
• Must be able to sit and stand for prolonged periods of time
• Ability to work in a confined space for long periods of time
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to maneuver around office and property.
NJ CER LICENSE REQUIRED
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
