Front Desk Agent – Entry Level

Avion Hospitality Employee Services LLC • Full-time • Secaucus, New Jersey, United States • 22h ago

Description

About the Role

We are hiring Front Desk Agents to join a highly motivated, guest-focused front office team.

This is an entry-level position, perfect for anyone looking to get their foot in the hospitality industry or transition into hotel operations. No two days are the same — you’ll be the first point of contact for our guests and a key part of creating a positive stay experience.

You’ll receive hands-on training, clear expectations, and ongoing support from an experienced Front Desk leadership team that believes in coaching, collaboration, and growth.

What You’ll Learn

Hotel front desk operations and guest service standards
Check-in/check-out procedures, reservations, and billing
Professional communication and service recovery
How hotel departments work together to support the guest experience
The foundation needed to grow into advanced front desk or leadership roles

Key Responsibilities

Greet and welcome guests in a friendly, professional manner
Handle check-ins, check-outs, and guest requests efficiently
Answer guest questions regarding hotel services, amenities, and local attractions
Accurately manage reservations, room assignments, and guest information
Communicate effectively with Housekeeping, Engineering, Sales, and Leadership
Maintain clean, organized work areas and accurate logs/pass-ons
Follow hotel policies, procedures, and brand standards
Assist with package handling, guest messages, and service requests

What We’re Looking For

Entry-level candidates welcome — hotel experience not required
Positive attitude and strong customer service mindset
Willingness to learn, ask questions, and accept coaching
Ability to multitask and stay composed in a fast-paced environment
Strong communication and basic computer skills
Flexible availability (evenings, weekends, holidays as needed)
Team players who take pride in doing things the right way

Growth & Culture

At our hotel, Front Desk Agents aren’t “stuck” at the desk.

We actively promote from within and provide opportunities for growth to those who demonstrate reliability, initiative, and strong guest service skills. You’ll be joining a collaborative front desk leadership team that works closely with all departments and values accountability, teamwork, and continuous improvement.