Administrative Assistant / Customer Service Bilingual (English-Spanish)

Pratum Companies • Full-time • Newark, New Jersey, United States • 3w ago

Bilingual Administrative Assistant

💰 Sign-On Bonus: $500 paid after 90 days of employment!!

Pratum Companies is seeking an Administrative Assistant to support the day-to-day operations of an affordable housing Tax Credit property with scattered sites. This position will assist residents and the on-site management team while helping ensure administrative processes are handled accurately and efficiently.

The ideal candidate will have strong customer service and administrative skills, excellent communication abilities, and an understanding of working with residents in an affordable housing environment. Bilingual English/Spanish communication skills are strongly preferred.

The successful candidate should be comfortable working across multiple scattered-site communities, interacting with residents, answering questions, maintaining accurate records, and supporting the property management team with daily administrative responsibilities.

Essential Duties and Responsibilities:

Handling all aspects of leasing apartments, including greeting prospective residents, following up with prospects, touring the community, processing applications, preparing leases and closing the sale
Previous administrative or customer service experience, preferably in property management or affordable housing.
Provide superior customer service
Update unit availability/waitlist
Understanding of or experience working in Tax Credit/LIHTC housing is preferred.
Strong communication and interpersonal skills.
Ability to provide professional and courteous service to residents.
Strong organizational skills and attention to detail.
Ability to work independently and manage priorities across multiple scattered sites.
Proficiency with Microsoft Office, including Word and Excel.
Bilingual in English and Spanish preferred.
Ability to maintain confidentiality and handle resident information appropriately
Bilingual -English/Spanish is required
Understanding the community and its amenities, rents, and specials - as well as those of the community’s competitors
Conduct off-site marketing and assist in preparing marketing surveys
Screen all incoming residents by objective qualification standards
Achieve an acceptable leasing closing ratio
Maintain activity reports by recording traffic daily
Assist with resident programs and retention
Assist with coordination of and participate in resident functions
Processing Recertifications
Perform all other duties assigned by the Assistant Manager/Community Manager

Job Requirements:

Impeccable customer service skills
Strong verbal and written communication skills
Must have a minimum of five (5) customer service, marketing or Leasing experience
Have the ability to multi-task within time constraints
Must have excellent attention to detail and ability to work independently
Proficient in Word, Excel, Outlook, Property Management Software and Internet literate
Rental experience is a plus.

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events

This role is non-exempt and has an anticipated annual pay range of $19-23 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

To learn more about Pratum Companies, please click here.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

#ZR