The Business Analyst supports Atlantic Health and Atlantic Medical Group Contact Centers by collecting, analyzing, and interpreting data to improve performance metrics and increase operational efficiency. This role involves preparing reports, dashboards, and actionable insights for the leadership team and providing timely updates to Patient Access Director in efforts to improve or sustain department goals.
Job Duties:
• Translates complex data into clear, actionable insights. Performs statistical analyses to identify trends in patient outcomes, resource utilization, and quality metrics.
• Reviews and analyze all available reporting sources/data to forecast future workload trends and plan staffing levels.
• Partner with Contact Center leaders to build capacity plans, create schedules and respond to ad hoc workforce planning requests to ensure strong coverage and service levels.
• Forecast call volume and staffing/resource needs (long-range capacity, day-of-week and intraday forecasts).
• Monitor and report schedule adherence.
• Conducts routine account and call quality audits to ensure appropriate account and appointment scheduling completion.
• Develop and maintain dashboards, scorecards, and reports using tools such as Excel, Power BI for team member reviews, department KPIs and AI dashboard/reporting.
• Attend operational meetings and presents findings to stakeholders in a clear and concise manner, supporting evidence-based decision-making.
• Assist with tracking and trending department issues list
• Support department goals, processes improvement initiatives and assistance with testing required for new projects.
• Complete special projects to meet expectations of scope and deliverables.
• Performs other duties as needed to support departmental and organizational goals
Qualifications
Requirements:
Minimum Education
• Bachelor’s degree or 4 additional years of relevant work experience: Required
• A minimum of one year in data analysis, preferably in healthcare and/or Contact Center management. Preferred.
• Previous data analyst business development/client management/sales experience in healthcare: Preferred
Preferred:
1. Experience working in a Health Care facility, Hospital System or relevant area.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
