About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.
Labor Resource Manager – NY/NJ TechOps
What Part Will You Play?
The Labor Resource Manager is responsible for the strategic planning, coordination, and deployment of internal and subcontracted labor resources across all regional projects. This role ensures the correct personnel, with the suitable skills and experience, are assigned to the appropriate projects, maximizing workforce utilization, project efficiency and customer satisfaction. Acting as the central point of coordination between Project Management, Field Operations, Service, Functional Delivery Leadership, and subcontractor partners, the Labor Resource Manager drives workforce planning efforts that support successful project execution while maintaining compliance with company standards, labor budgets, and deployment strategies. The Labor Resource Manager plays a key role in forecasting future labor demands, identifying resource gaps, evaluating subcontractor performance, and implementing processes that improve operational effectiveness throughout the region. This position requires strong leadership, organizational skills, business acumen, and the ability to balance competing priorities in a fast-paced project environment.
Key Responsibilities
Workforce Planning & Resource Management
• Lead the scheduling, allocation, and deployment of site supervisors, installation technicians, commissioning resources, and subcontractors across multiple projects throughout the NY/NJ region.
• Maintain a comprehensive understanding of workforce capabilities, certifications, experience levels, and project-specific skill requirements to optimize labor assignments.
• Forecast labor requirements based on project pipeline reviews, staffing trends, and operational priorities.
• Identify potential labor shortages, skill gaps, and resource constraints well in advance, and develop mitigation plans to support project commitments.
• Monitor workforce utilization and productivity metrics to ensure efficient deployment of internal and external resources.
• Coordinate labor assignments to support project schedules, critical milestones, accelerated timelines, and customer commitments. Operational Coordination
• Partner closely with the TechOps Director, Field Implementation leadership, Project Managers, and Service teams to ensure labor resources are aligned with project objectives and business priorities.
• Participate in project planning meetings to assess labor needs and support effective execution strategies.
• Independently review daily field support requirements and adjust resource assignments as priorities shift.
• Provide clear communication regarding labor changes, staffing updates, and resource availability to all stakeholders.
• Coordinate emergency labor requests and respond quickly to changing project requirements.
• Assist Project Managers with Scorecard closeout processes and provide logistical and administrative support as required. Subcontractor Management
• Develop and maintain strong relationships with regional subcontractor partners.
• Evaluate subcontractors based on performance, quality, capacity, safety compliance, responsiveness, and customer satisfaction.
• Prepare detailed Statements of Work (SOWs) for Functional Delivery Leader approval.
• Support negotiation efforts related to subcontractor labor rates, availability, and project assignments.
• Maintain a qualified subcontractor network capable of supporting fluctuating project demands.
• Provide documented performance feedback and recommendations regarding future subcontractor engagement.
Project Execution & Support
• Ensure labor deployment aligns with project schedules, budget requirements, and organizational standards.
• Support project startup, execution, and closeout activities.
• Collaborate with Project Managers to ensure accurate labor reporting, project completion documentation, and project closeout requirements are met.
• Assist in resolving field personnel challenges and deployment conflicts.
• Support coordination between Installation and Service teams when customer support or warranty activities require additional resources. Tools, Equipment & Logistics
• Track and manage the availability and utilization of company-owned tools, test equipment, and specialty resources.
• Coordinate the movement and delivery of tools, materials, and equipment required for project execution.
• Support regional fleet coordination and logistics planning to ensure field teams have the resources necessary to perform their work safely and efficiently.
Leadership & Continuous Improvement
• Serve as an active member of the regional leadership team.
• Promote consistency in deployment processes, workforce management practices, and operational standards.
• Drive continuous improvement initiatives focused on labor efficiency, workforce utilization, deployment methodology, and project execution.
• Support the implementation and enforcement of company policies, safety programs, and field operational standards.
• Contribute to strategic workforce planning and organizational growth initiatives.
Complexity of Role
The Labor Resource Manager routinely balances competing project priorities, labor constraints, customer expectations, and operational demands while maintaining efficient deployment across the region.
Key complexities include:
• Managing labor allocations across numerous concurrent projects with varying schedules and technical requirements.
• Forecasting labor needs in a dynamic project environment
• Coordinating multiple stakeholders with competing priorities
• Balancing internal staffing with subcontractor utilization to maximize operational efficiency.
• Implementing and enforcing consistent deployment standards across geographically dispersed teams.
• Supporting organizational growth through proactive workforce planning and capacity management.
Decision-Making Authority
The Labor Resource Manager exercises significant independent judgment and decision making authority in the following areas: • Assignment and deployment of regional field personnel.
• Daily labor prioritization and resource allocation decisions.
• Recommendations regarding subcontractor selection, utilization, and performance management.
• Enforcement of workforce deployment standards and operational best practices. • Identification and escalation of staffing risks, labor shortages, or performance concerns.
• Recommendations related to workforce planning and resource optimization strategies. The position is accountable for ensuring labor resources are effectively utilized to support project success while maintaining quality, safety, and customer satisfaction standards.
Working Environment
• Primarily remote or office-based with regular travel throughout the NY/NJ region.
• Periodic visits to project sites, customer locations, warehouses, and subcontractor facilities.
• Fast-paced environment requiring flexibility, responsiveness, and the ability to adapt to changing business needs.
• Frequent interaction with internal teams, field personnel, customers, and external partners.
Required Knowledge, Experience & Skills Experience
• Bachelor's degree required or in lieu of degree, 10 years of equivalent industry experience.
• Minimum 3 years' experience managing labor resources, field operations, installation teams, or project execution activities across multiple job sites.
• Strong understanding of audiovisual, technology integration, construction, or related field deployment environments.
• Experience working with subcontractors, workforce planning, and resource allocation strategies.
• Proven ability to coordinate multiple projects simultaneously while meeting deadlines and operational objectives.
Skills & Competencies
• Exceptional organizational and planning abilities.
• Strong leadership and relationship-management skills.
• Ability to rapidly adapt to changing priorities and business demands.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to influence and gain cooperation across all levels of the organization.
• High level of engagement, accountability, and attention to detail.
• Proficiency with workforce planning, scheduling, and project management tools.
• Ability to work effectively in both collaborative team environments and independently in remote settings.
• Strong commitment to operational excellence, customer satisfaction, and continuous improvement.
Personal Attributes
• Strategic thinker with a proactive mindset.
• Results-oriented leader focused on execution and accountability.
• Strong collaborator capable of building trust across departments and external partners.
• Comfortable making decisions in fast-paced, high-pressure environments.
• Passion for developing teams, improving processes, and driving organizational success.
Success in this role is measured by effective labor utilization, project staffing accuracy, subcontractor performance, workforce readiness, schedule adherence, and the ability to consistently deliver the right resources to the right projects while supporting exceptional customer outcomes.
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family’s needs
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more
