Community Manager - The Standard at Philadelphia

Landmark Properties • Full-time • Philadelphia, Pennsylvania, United States • 3d ago

Job Description

The primary role of the Community Manager is to oversee all phases of the property’s daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures.

Reports to: Regional Director
Direct Reports: On-Site Management Team

Responsibilities:
The duties listed below are an outline of the Community Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
Ensure timely follow up activities take place for all prospective residents
Review and countersign all resident Housing Contracts

General Administration

Ensure confidentiality of client, resident, and company information
Organize all staff meetings and any special or emergency meetings
Understand and adhere to Fair Housing laws
Maintain a clean and professional work environment
Assist in corporate projects as requested
Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy

Financial Management

Lead the development of the annual budget and business plan for the property
Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
Oversee the accounts payable process
Make purchases for the property and monitor all expenses
Prepare monthly variance reports and month end reporting package in a timely manner
Project quarterly income and expenses

Personnel

Manage staff including hiring, providing ongoing training, mentoring, and employee development
Report on bi-weekly payroll, timesheet submission, and employee records
Prepare annual staff performance reviews

Customer Service

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
Maintain active and effective communication with residents, parents, and university personnel
Distribute monthly newsletter and resident communications
Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
Develop and maintain resident retention programs

Facilities

Implement a successful turn plan
Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
Ensure the maintenance team is completing all service requests in a timely manner
Regularly walk the property to identify and address maintenance issues
Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Risk Control

Document and address behaviors of residents that violate the law or the community lease agreement
Identify and address safety and security risks
Prepare and submit incident reports
Handle emergency situations in conjunction with the corporate team

Requirements

Bachelor degree strongly preferred, high school diploma required
4 years of experience in various positions in a residential rental community is required
2 years of experience as a Community Manager with a proven record of achievements
Student housing experience is STRONGLY preferred
Proven proficiency in all areas of property management operations
Strong financial, organizational, and analytical and decision-making skills
Strong internet, word processing, and spreadsheet skills
Must have excellent communication, management, and people skills
Entrata experience preferred

Work Environment & Physical Demands:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

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Upon hiring, employees must verify required licensing for their respective state.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.