Front Desk Receptionist

ALLIANCE CLINICAL LLC • Full-time • City of North Tonawanda, New York, United States • $17 - $21 / hour • 5d ago

Summary:

The Front Desk Receptionist is responsible for managing and organizing front-desk patient check-ins for initial and follow-up research visits. This position requires a patient-facing professional who represents the site location as well as the company as a whole. This role also supports clinical research operations by assisting with participant flow, maintaining study visit schedules, and ensuring a professional and welcoming environment for research participants, sponsors, and site visitors.

Essential Duties and Responsibilities:

Greet patients.
Answer questions regarding site location, services, programs, fees, payments, and registration.
Schedule patient appointments.
Verify participant identification and ensure completion of required sign-in documentation.
Notify research staff of participant arrivals and assist with visit flow coordination.
Maintain an organized reception area and ensure a professional research environment.
Assist with visitor logs, sponsor/monitor sign-in, and vendor check-in processes.
Support site administrative tasks, including filing, scanning, and document management.
Coordinate with clinical research coordinators, investigators, and site leadership to support daily operations.
Perform clerical work.
Disseminate information to research staff.
Coordinate the daily administration of doctors, staff, visitors, and patients at the research site.
Answer phones and respond to in-person patient inquiries.
Perform other duties as assigned.

Qualifications:

High school diploma or GED required.
Strong administrative, organizational, and planning skills required.
Basic proficiency in Microsoft Office required.
Must have strong attention to detail.
Knowledge of medical terminology preferred.
Bilingual preferred.
Excellent customer service skills.
A proven ability to multitask in a rapidly changing environment.

Certificates, Licenses, and Registrations:

Medical Assistant Certification preferred.

ACN does not provide visa sponsorship for this role. Candidates who will require immigration or visa sponsorship at any time now or in the future (including, but not limited to, H‑1B, TN, or STEM OPT training plans) are not eligible for this role.

About the Company:

At Alliance Clinical Network, our mission is to advance medical research by enrolling diverse populations in high-quality clinical trials. We are committed to maintaining the highest standards of integrity and excellence, and to ensuring that every participant receives respectful and compassionate care. We strive to build a tightly knit, supportive and collaborative environment where our team members can thrive and make meaningful contributions to human health.