Automotive Customer Service Advisor - 2804

Jiffy Lube • Full-time • Saratoga Springs, New York, United States • 3w ago

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!

We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required.

Job Summary

The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description

Greet customers, review service needs, and escort them from their vehicles
Explain promotions and available services
Provide unbiased recommendations based on manufacturer guidelines and technician findings
Communicate updates throughout the service process
Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
Ensure quality work, review completed services with customers, and encourage return visits
Perform other duties as assigned

Requirements

Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
Comfortable working in enclosed or semi‑outdoor environments
Proven face‑to‑face customer service or sales experience

Qualifications

Excellent customer service and communication skills
Strong listening and reasoning abilities
Confident in overcoming objections
Positive and energetic attitude
Ability to succeed in a fast‑paced, team‑oriented environment
Commitment to safety procedures
Willingness to train and grow
Ability to multitask effectively

Benefits

Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine*
Employer‑funded basic life & AD&D*
Bonus structure for JLU training completion
Employee discounts on parts and services
Optional life, accident, disability, and critical illness plans*
FSA and Dependent Care FSA*
Employee assistance programs, will preparation, travel assistance

*Full‑time employees

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.