POSITION DATA
JOB TITLE: Receptionist
DEPARTMENT: Facilities, Design, & Capital Improvements
REPORTS TO: Senior Manager Facilities, Design, & Capital Improvement Operations & Administration
DATE: September 2026
POSITION OVERVIEW
The Receptionist oversees the reception area and provides administrative support to the FD&C Department. This role requires maintaining a professional and welcoming environment while engaging positively with callers, visitors, colleagues, and building personnel who interact with the reception area.
ESSENTIAL FUNCTIONS
- Respond to incoming calls and general inquiries in a courteous and professional manner, directing calls to the appropriate staff members.
- Welcome all visitors and promptly notify the appropriate party of their arrival.
- Ensure staff compliance with badge scanning procedures and coordinate with Security to grant access to employees who have forgotten their badges.
- Manage outgoing and incoming package requests, including coordinating messenger services and UPS/FEDEX shipments; ensure timely pickup and notify recipients of deliveries for collection from the Mail Room.
- Maintain the security of all packages and mail until cleared by K9 screening and approved for distribution.
- Receive and manage deliveries, notifying staff accordingly and accepting items on their behalf when necessary.
- Oversee mail operations by receiving, sorting, and distributing mail from USPS personnel.
- Coordinate with building security regarding expected guests and accurately log visitor information in the building’s tracking system.
- Monitor office security cameras for operational awareness.
OTHER RESPONSIBILITIES
- Provide administrative support to the Senior Manager of FD&C Operations & Administration as needed.
- Maintain a clean, organized, and professional reception area at all times.
- Support FD&C team leads with ad hoc projects and initiatives, including commemorative events, special programs, and VIP visits.
- Assist the Office Workplace Coordinator in ensuring that common areas, including break rooms and printer stations, are adequately stocked.
QUALIFICATIONS/SKILLS REQUIREMENT
- Minimum of one year of office administration experience
- Energetic individual with a proactive customer-service attitude
- Demonstrate an ability to work and think independently and possess the ability to interact well with a wide range of people of all levels within and outside the organization
- Highly motivated, organized and with high attention to detail
- Ability to multi-task
- Proficiency with MS Office is required
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.
The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. There are no protective devices necessary to be worn or utilized in the office work environment.
VOLUNTEER REQUIREMENT
- Participates in the Annual 5K Fundraiser and September 11th Commemoration, as assigned.
- Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.
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The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.
The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.
