Sales Customer Service Representative

Optimax Systems Inc. • Town of Ontario, New York, United States • $45.76k - $54.08k / year • 23h ago

Sales Customer Service Representative

Part-Time, 20–30 hours/week
Schedule to be determined based on business needs

A unique corporate culture combined with a dynamic work environment

Optimax has lenses throughout the Universe! We build the optics behind the latest breakthrough technologies in aerospace, defense, and consumer electronics, leveraging our optics manufacturing technology for programs that benefit humankind and projects that defend our freedom. Our unique corporate culture of teamwork, innovation, and agility provides a dynamic work environment. We are looking for individuals that are committed to lifelong learning and creating value through their hard work.

Job Summary and Essential Job Duties

The Customer Service Representative helps customers know what to expect by providing timely, accurate information about existing orders. This role works across Sales, Production Planning and Capacity (PPC), production teams, and customers to track order progress, confirm information, and communicate status updates for orders not assigned to a Program or Project Manager. Success requires knowing how to find and verify reliable information, when to communicate proactively, and when to involve the appropriate team rather than make an unverified commitment or decision outside the role’s responsibility.

The Sales Customer Service Representative will:

Track customer orders from release through shipment using applicable systems.
Provide proactive and responsive customer updates on order status, expected completion or shipment dates, and tracking information.
Prepare and maintain customer open-order reports as needed.
Collaborate with internal teams to confirm accurate production status.
Follow customer questions through resolution and involve the appropriate team when decisions or commitments fall outside the role’s responsibility.
Maintain accurate records of customer communications and order status information.
Protect confidential information and adapt to changing priorities while maintaining accuracy, responsiveness, and professional communication.

Education & Experience Requirements:

Experience in customer service, administrative support, order coordination, sales support, or a similar customer-facing role.
Experience working in a manufacturing, technical, business-to-business, or other environment involving order tracking.
Experience using an ERP, CRM, order-management, database, or similar business system preferred.

Minimum Requirements:

Ability to work independently on routine responsibilities while collaborating effectively with Sales, PPC, and other teams.
Ability to recognize when proactive customer communication is needed and follow through appropriately.
Ability to communicate clearly, adjust to the situation, and remain professional and constructive during challenging interactions.
Ability to handle sensitive customer and business information appropriately.
Strong attention to detail, verifying information before communicating it.
Ability to organize multiple requests and adjust priorities as customer and business needs change.
Ability to learn ERP systems, order workflows, terminology, and other business systems through instruction and practice.
Strong digital literacy skills, including proficiency with Microsoft Outlook, Teams, Excel, and other standard Office applications.

Compensation and Benefits

Optimax Systems offers highly competitive salary of $45,760.00 to $54,080.00, a comprehensive benefits package and a unique work environment. Some of Optimax’s benefits for full time employees include: Bonus – 25% Monthly Profit Sharing, Advanced Tuition Assistance, Health Insurance, Health Savings Account Employer Match, Dental Insurance, Disability Insurance, Life Insurance, 9 paid holidays, Paid Time Off, and a 401(k) plan with an employer match.

Employment at Optimax Systems, Inc. is subject to export control compliance requirements, including the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls, and the Export Administration Regulations. Learn more about the ITAR here. To meet export control compliance requirements for this position, an applicant must be a “U.S. Person” as defined by applicable regulations or be eligible to obtain the required authorizations from the U.S. Department of State. “U.S. Person” includes a U.S. Citizen, lawful permanent resident, refugee, or asylee.

Optimax is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Optimax will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

**** If you require an accommodation in order to apply for this position please call 585-265-1020 and ask for a member of HR ****

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